You should spend about 20 minutes on this task. Write at least 150 words. You have just returned from holiday and were not satisfied with your trip. Write to the travel agency. In your letter •Say where / when you went on holiday •Explain why you are not satisfied with your holiday •Tell them what you would like them to do You do NOT need to write any addresses.

Dear Manager, I am writing to express my dissatisfaction with a trip we have had that was organised by your company. “Explorer” is the name of that tour, in four days and three nights, which started

last

Monday. The first thing was the bus came late on the second day without any notice. My family were informed the day before that the bus will show up and pick us up at 7:30am but

then

we wait until 7:50am. A family with two childs has to get up early for the preparation. We hurried for fear that we could be late.

In addition

, we were informed by the staff member who we made the booking that all the places we visit were include in the cost.

However

, when we arrived at the Park, the staff at Aquarium section informed that there were additional fees at entrance. We are requesting a refund of the fees we have been extra charge on that trip - the receipt in file attached below and we hope your company should plan more carefully about schedule. Yours faithfully, Mai Huong