The table below shows the numbers of visitors to Ashdown Museum during the year before and the year after it was refurbished. The charts show the result of surveys asking visitors how satisfied they were with their visit, during the same two periods.

The table below shows the numbers of visitors to Ashdown Museum during the year before and the year after it was refurbished. The charts show the result of surveys asking visitors how satisfied they were with their visit, during the same two periods.
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The table presents how many travellers visited Ashdown Museum within a year and the pie chart illustrates different levels of satisfaction that they felt about their visit, both before and after the refurbishment.
It is clear that
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there was an upward tendency in the number of visitors after the museum was renewed.
Besides
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, the percentage of those who were satisfied increased significantly,
while
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the opposite was true for those being dissatisfied.
Moreover
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, the figure for no response remained unchanged. As can be seen, there were just 74000 tourists paying a visit to the museum in the past, compared to 92000 after the reconstruction. Regarding the results of surveys, the proportion of individuals feeling dissatisfied took up the largest part with 40% at
first,
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whereas
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it dropped to 15% after the redecoration.
Likewise
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, those who were very contented soared from 15% to 35%, and it is
also
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the same for the feeling of satisfaction as it rose from 30% to 40%.
By contrast
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, visitors being very unhappy with the service stood at 10% in the year before the renovation, in comparison with 5% after that.
However
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, the fraction of people who had no answer stayed the same.
Submitted by danphamngocha on

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Topic Vocabulary:
  • refurbishment
  • visitor statistics
  • satisfaction survey
  • seasonal trends
  • demographics
  • benchmarking
  • feedback mechanisms
  • amenities
  • exhibitions
  • customer experience
  • turnaround
  • user engagement
  • footfall
  • improvements
  • disparities
  • perception
  • enhancements
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