The charts below show the performance of a bus company in terms of punctuality, both actual and target (what actually happened compared to what the company was trying to achieve), and the number of complaints and passengers.

The two column charts give information about the proportion of

publics

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public

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transports moving on time and the quantity of dissatisfy in one thousand passenger's journeys. Looking from an

overall

perspective, it is obvious that a higher rate of punctuality was witnessed in the year 1999 than

any

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in any

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period

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other period

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. Meanwhile, the most displeasure of public

vehicle

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vehicles

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was in 2003. As is presented in the first column chart, we can see that the target of

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the bus

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bus

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buses

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arriving on time in the years 1999 and 2000 was

highest

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the highest

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, at 86%.

However

, the rate of bus journeys actually on time gained 85% and 82% respectively, the year 2000 saw a threefold decrease in

comparition

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comparison

to the goal. In the next three years, it appears that the goal of punctual on

bus

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the bus

a bus

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was the same, approximately 85%,

nevertheless

, just the year 2003 achieved the goal.

On the other hand

, it can be seen that the number of passengers who

complaint

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complained

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this

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about this

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service had a tendency to increase.

Firstly

,

this

figure experienced a remarkable jump

by

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of

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30 per thousand journeys from 1999 to 2000, after which, it dropped moderately to over 8%

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of passenger's

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passenger's

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passenger

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trip

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trips

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.

Finally

, the

last

two years noticed a significant go up to 120 per

passengers

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passenger

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trip.