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Writing Samples
Band 7.5

(2024) You have taken a cruise on a holiday and have been disappointed with the experience. Write a letter to the cruise provider. In your letter, say: what went wrong how you felt about it what do you want to be done about

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Dear Sir or Madam, I have recently taken a cruise provided by your company on a holiday in Belarus. But the experience was below standard. I am writing to bring your attention to
this
Linking Words
 unsatisfactory experience that I had with the Rose Cruises on March 17, 2020. Regrettably, the boat was battered and small - contrary to what was advertised. It departed at least 40 minutes later than the scheduled time.
Moreover
Linking Words
, it was cold inside but when all the passengers boarded, the windows became drizzled
due to
Linking Words
 poor ventilation, which made it impossible to enjoy the views.
Furthermore
Linking Words
, even though we were promised a private table, we could not find one and no one came forward to explain it! The place was so crowded that we had a hard time moving from one place to another. Enough service persons were not present and we had to wait around 30 minutes to get our breakfast which was served cold.
This
Linking Words
 was a stressful experience for both me and my wife. I do not feel
that is
Linking Words
 unreasonable to expect a full refund of the money paid to you following the misrepresentation of what Rose Cruises were offering. We expect,
therefore
Linking Words
, a refund of the full

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task achievement
Consider providing more details about your feelings and experiences during the cruise to enhance emotional engagement.
coherence
Ensure that each paragraph clearly focuses on one main idea to improve clarity and structure.
greeting and closing
The letter has a clear greeting and closing, maintaining a formal tone appropriate for a complaint letter.
complete response
Specific issues are discussed in detail, which helps convey your dissatisfaction effectively.

The Closing

The style of the letter determine how you have to close it.

Check out the suggested closing sentences for each type of letter in the General IELTS Test. The closing sentence should be the last sentence of your letter.

Formal style (To someone you have not met, whose name you don’t know)

  • Yours faithfully,

Semi-formal (To someone you may or may not have met, whose last name you know)

  • Yours sincerely,

Informal (To someone you know well, whose first name you know and use)

  • Best regards,
  • Warm wishes,

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