You have taken a cruise on a holiday and have been disappointed with the experience. Write a letter to the cruise provider. In your letter, say: what went wrong how you felt about it what do you want to be done about it

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Dear Sir/Madam, I am writing

this

Linking Words

to express my dissatisfaction with the punctuality and poor customer service

that is

Linking Words

being provided on the

cruise

Use synonyms

. On 12th May 2026,

Fix capitalization

show examples

whole family and I were very excited for

this

Linking Words

cruise

Use synonyms

trip from Vancouver to Miami, but we didn't know that we would face a lot of problems during

this

Linking Words

trip.

Firstly

Linking Words

, the ship was delayed for a VIP, which literally annoyed each and every passenger who boarded the ship. To add to

this

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, the quality of food which was provided on the boat did not match our expectations, despite having positive reviews on the company website.

Moreover

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, the drinking water was

also

Linking Words

quite expensive for a middle-class family. I would recommend that each and every passenger should be treated equally, irrespective of their status, as everyone has paid the same price for the ticket , and the quality of food and water should be checked before the departure of the

cruise

Use synonyms

, as it is a basic human necessity. I definitely know that the

cruise

Use synonyms

operator will take a look into

this

Linking Words

matter and ensure good customer service next time. Sincerely , Ayush Shukla.

ayush.s2352

May 25, 2026

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task response

Task response: Say more clearly what you want the company to do now, like give money back or send an apology.

task response

Task response: You told the problems and your feelings, but your request at the end is not strong enough.

coherence and cohesion

Coherence and cohesion: Put one main idea in each paragraph, so the letter is easier to follow.

coherence and cohesion

Coherence and cohesion: Use simple link words like first, also, and finally to join your ideas.

task response

Task response: You answered all parts of the question.

task response

Task response: The tone is mostly polite and fits a formal letter.

coherence and cohesion

Coherence and cohesion: The letter has a clear start, middle, and end.

coherence and cohesion

Coherence and cohesion: Your greeting and closing are correct.

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5
Linking words
meeting the goal of 7 or more
1
Word repetition
meeting the goal of 3 or fewer
1
Grammar mistakes
detected issues

0123456789.0505

Overall Band Score

Coherence and Cohesion: 6.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 8.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 8.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 6.0

Complete response

Suitable writing tone

Appropriate word count

7 paragraphs

191 words

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