The charts below show the performance of a bus company in terms of punctuality, both actual and target ( what actually happened compared to what the company was trying to achieve), and the number of complaints from passengers. Summarise the information by selecting and reporting the main features, and make comparisons where relevant.
You live at university accommodation. You found that some valuables were stolen from your room. Write a letter to accommodation manager about this theft. In your letter
• Introduce yourself
• Describe what happened
• Write what you want from the accommodation manager
You recently bought a piece of equipment for your kitchen but it did not work. You pho0ned the shop but no action was taken. Write a letter to the shop manager. In your letter
● describe the problem with the equipment
● explain what happened when you phoned the
● say what you would like the manager to do.
You are not happy with the course you are doing at collage and would like to change to a different course.
Write a letter to the collage director requesting to change your course. You should include details about:
•what course are you doing now
•why you are not satisfied with that course
•what course you would like to change
You recently spent the night at an expensive hotel. There was a problem with your room, but the hotel staff was unable to do anything about it.
Write a letter to the hotel manager. In your letter
• describe the problem.
• explain what happened when you asked the hotel staff for help.
• say what you would like the manager to do.
You were recently impressed by a staff member at a store. Write a letter describing your
appreciation. In your letter include:
● What the situation was
● How you were helped
● What you are going to do as a result of this good experience
You wish to apply for a new college course, but you are unsure about the details of cost, duration
and subjects posted on the college website. Write an email to the relevant person in admissions at
the college, asking them to clarify these points for you. In this email,
•Say what your interest is
•Explain why the website is unclear
•Request the information that you need
Begin your letter ‘Dear --------’
Do not write any addresses
With this letter, I am extremely glad to give my highest possible reference for Mr. Yirgalem Gidey Gebru in support of his application to your prestigious university/Institute Master Program Scholarship.
You have a friend who lives abroad. You have decided to apply for a course at one of the colleges there.
Write a letter to your friend. In your letter,
ask what the city is like
say what work or study you are doing now
explain why you want to do this course
A museum near your home is looking for people to do part-time work. You would
like to do some part-time work at the museum.
Write a letter to the museum director to apply for the part-time work.
In your letter
Explain why you want to do part-time work at the museum
describe some skills and qualities you have that would be useful
give details of when you would be avialable for work
A museum near your home is looking for people to do part-time voluntary/unpaid work. You would like to do some voluntary/unpaid work at the museum. Write a letter to the museum director to apply for the voluntary/unpaid work. In your letter
•explain why you want to do voluntary/unpaid work at the museum
•describe some skills and qualities you have that would be useful
•give details of when you would be available for work
You recently bought a piece of equipment for your kitchen but it did not work. You phoned the shop but no action was taken. Write a letter to the
shop manager. In your letter: • describe
the problem with the equipment • explain what happened when you
phoned the shop • say what you would like the manager to do Task 1 (general)
You have had a bank account for a few years. Recently you received a letter from the hank stating that your account is $240 overdrawn and that
you will he charged $70 which will be taken directly from your account. You know that this information is incorrect.
Write a letter to the bank. Explain what has happened and say what you would like them to do about it.
You have recently ordered an item through the Internet, but are not happy with the purchase. Write to the company. In your letter:
– Describe what you purchased,
– explain why you are not happy with the purchase,
– tell them what you would like them to do about the situation.
A friend of yours is thinking about applying for the same course that you did at university. He/She asked for your advice about studying this subject.
Write a letter to your friend. In your letter
- Give details of the course you took at the university
Explain why you recommend the univesity
Give some advice about how to apply
Dear ….,
A museum near your home is looking for people to do part time voluntary/ unpaid work. You would like to do some voluntary / unpaid work at the museum.
Write a letter to the museum director to apply for the voluntary/unpaid work. In your letter
Explain why you want to do voluntary/unpaid work at the museum.
Describe some skills and qualities you have that would be useful.
Give details of when you would be available for work.
The charts below show the performance of a bus company in terms of punctuality, both actual and target (what actually happened compared to what the company was trying to achieve), and the number of complaints from passengers. Summarise the information by selecting and reporting the main features, and make comparisions where relevant.
You recently bought a piece of equipment for your kitchen but it did not work. You phone the shop but no action was taken.
Write a letter to the shop manager. In your letter
- describe the problem with the equipment
explain what happened when you phoned the shop
say what you would like the manager to do.
In many countries, paying for things using mobile phone (cellphone) apps is becoming increasingly common. Does this development have more advantages or disadvantages? Give reasons for your answer and include any relevant examples from your own knowledge or experience.
Many people today believe that there should be fixed punishments for specific crimes. However, others are of the opinion that this approach is inappropriate. Discuss both views and give your opinion.
Some people believe that individuals are responsible for their own personal happiness . Others argue that happiness can be affected by other factors . Discuss both views and give your opinion .
Employers sometimes ask people applying for jobs for personal information, such as their hobbies and interests, and whether they are married or single. Some people say that the information may be relevant and useful, others disagree. Discuss both views and give your own opinion.
Some people feel that developments in science are happening so fast that it is difficult for people to appreciate the effect of such advantages. Others feel we should trust scientist more and stop worrying.
The charts show world pineapple exports by the top three pineapple-producing countries in 2009 and 2019, and a breakdown of the cost to the consumer of each pineapple in 2019. Summarise the information by selecting and reporting the main features, and make comparisons where relevant.
Studies have shown that many young children worry about their appearance. What are the reasons for this? What might best be done to reduce the problem? Give reasons for your answer and include any relevant examples from your knowledge or experience.
Some people think that the government should decide the subject for students to study in university. Others believe that students should be allowed to apply for the subject they prefer. Discuss both view and give your opinion.
Some people think hard work and determination lead to success. Others feel that money and personal appearance are more important. Discuss both views and give your opinion
Government should apply tax on unhealthy food to inspire people to eat healthy food which is beneficial for their health. Do you agree or disagree
Art is considered an essential part of all cultures throughout the world. However, these days fewer and fewer people appreciate art and turn their focus to science, technology and business. Why do you think that is? What can be done to encourage more people to take interest in arts?
In some countries it is illegal to refuse people applying for jobs because of their age. Is it a positive or a negative development, in your opinion?
Do you agree or disagree with the following statement? Teacher were more appreciated and valued by society in the past than they were nowadays. Use specific reasons and examples to support your answer.
In many countries are investing in new technology to deal with public. Why is this happening? Do you think it is an appropriate use of government money?
The school library is seeking applicants for a job over summer break. Write a letter to the library’s manager, in your letter include:
– A brief introduction of yourself
– Your experience and relevant skills
– Why you want the job
A friend of yours is thinking about applying for the same course that you did at university. He/she has asked for your advice about studying this subject. Write a letter to your friend. In your letter:
Give details of the course you took at the university
Explain why you recommend the university
Give some advice about how to apply
Happiness is considered very important in life. Why is it difficult to define? What factors are important in achieving happiness? Give reasons for your answer and include any relevant examples from your own knowledge or experience.
Many governments have laws that ban the sale and use of hard drugs such as heroin and cocaine, yet they allow people to buy drugs such as tobacco and alcohol. Laws that prohibit the sale and use of hard drugs should be applied to all drugs, including tobacco and alcohol. What is your opinion?
You visit a sports centre regularly, and there is a problem with the changing rooms in it. You have complained about it several times but with no success.
Write a letter to the manager of the sports centre. In your letter,
•describe what the problem with the changing rooms is
•say what happened the last time you complained
•explain what you want the manager to do
Some schools are very strict about their school uniforms and the appearance of their pupil, while other schools have a very relaxed dress code. What are the advantages and disadvantages of children of having a school uniform?
You recently organized an all-day meeting for your company, which took place in a local hotel.
In their feedback, participants at the meeting said that they liked the hotel, but they were unhappy about the food that was served for lunch.
Write a letter to the manager of the hotel. In the letter
• Say what the participants liked about the hotel
• Explain why they were unhappy about the food
• Suggest what the manger should do to improve the food in future
In some countries the average worker is obliged to retire at the age of 50, while in others people can work until they are 65 or 70. Meanwhile, we see some politicians enjoying power well into their eighties. Clearly, there is little agreement on an appropriate retirement age. Until what age do you think people should be encouraged to remain in paid employment? Give reasons for your answer.
You recently discovered that there are plans to build a new airport in your area and you are not happy with it. Write a letter to the local authority. In your letter,
Say how you found out about the plans
Explain what problems your neighborhood will face
Suggest some possible solutions to those problems.
Some organisations believe that their employees should dress smartly. Others value quality of work above appearance. Discuss both these views and give your own opinion. Give reasons for your answer and include any relevant examples from your own knowledge or experience.
You have begun a new course at university and the professor gave you the first assignment of the course.You are not sure how to write the assignment.
Write an email to your professor.In your letter:
State your purpose
Explain the problem
Ask for an appoinment to discuss it
Helping each other, exchanging services with neighbors, has always existed. Today, with the Internet, mutual aid networks are developing in neighborhoods to offer various local services (large or small DIY, babysitting, cleaning, walking or pet-sitting, moving, lending objects: e.g. tools, kitchen appliances, etc.) What do you think of this exchange system? Would you be willing to ask or provide a service to strangers living in your neighborhood via the Internet?
The charts below show the changes in ownership of electrical appliances and mount of thime spent doing house work in households in one country between 1920 and 2019. Summarise the informationn by selecting and reporting the ain features, and make comparisons where relevant.
Some people think that tennage years are the happiest part of the people's lives.others believe that adultery is better ..discuss both views and give your opinion.
Some people believe that success is about hard work and determination. Others think that success has a connection with money and personal appearance. Discuss both these views and give your own opinion.
An increasing number of people choosing to have cosmetic surgery in order to improve their apperance. Why do people have operations to change the way they look? Do you think this is a positive or negative development?
Although many countries are becoming richer, these societies still have members who are poor and struggle each day to survive. why do you think this happens and what can wealthy societies do to help their poorer citizens ?
Many countries apply to be the host of an international sporting competition such as Olympics but only one is ever chosen What are the benefits for a country of hosting an international sports competition Do you think the advantages outweigh the disadvantages