You should spend about 20 minutes on this task.
You have just received a credit card statement from your bank. The statement lists a number of expensive purchases that you are sure you did not make.
Write a letter to the bank manager. In the letter:
• Introduce yourself.
• Explain that you did not buy the items listed. – I am on vacation
• Say what you would like the bank to do to fix the problem.- investigate the case/send revised credit card statemen
You have recently had dinner at an expensive restaurant and you were not satisfied with the food or service.
You have decided to write a letter to the manager to complain about:
•the table you were seated at
•the long delays and unavailability of some items
•the lack of concern by staff members regarding your problems
On a recent holiday, you lost a valuable item. Fortunately, you have travel insurance to
cover the cost of anything lost.
Write a letter to the manager of your insurance company. In your letter
● describe the item you lost
● explain how you lost it
● tell the insurance company what you would like them to do.
Begin your letter as follows:
You recently ordered an expensive item from a mail order catalogue after you saw it being advertised at a discounted price in the press.
The company withdrew the offer after you made the order and charged you at the full price. Write a letter to the company outlining your dissatisfaction with the way you have been treated and the action you want them to take.
You recently purchased an item from a local store, but you are not satisfies with your purchase. Write a letter to the manager of the store. In your letter
• Describe the item you bought and why you need it
• explain why you are not happy with it
• say what you would like the manager to do
Begin your letter as follows:
Dear Sir or Madam,
Write a letter to the company from who you purchased an item from which you are disappointed write about the product and why you are disappointed and what are you expect from
You ordered an item from an online store and it has arrived damaged.
Write a letter to the retailer to complain. In the letter:
– Explain why you are unhappy
– Request a refund
– Make arrangements to return the damaged item
It is now possible to order almost any item over the internet and have it delivered to one's home. As a result people are no longer patient or careful in their shopping habits. To what extent do you agree or disagree with this statement?
The table below gives information on consumer spending on different items in five different countries in 2002. Food/Drink/Tobacco Clothing/Footwear Leisure/Education Ireland 28.91% 6.43% 2.21% Italy 16.36% 9.00% 3.20% Spain 16.80% 6.51% 1.98% Sweden 15. 77% 5.40% 3.22% Turkey 32.14% 6.63% 4.35%
You ordered an item from an online store and it has arrived damaged.
Write a letter to the retailer to complain. In the letter:
– Explain why you are unhappy
– Request a refund
– Make arrangements to return the damaged item
1.You have joined a new job recently. Write to your friend about your new job.
In your letter
•describe the reason for quitting the previous job
•show your excitement for a new job and other details
• say about your salary package
The table data shows the proportion of income adults and children spent on 4 common items in the United Kingdom in 2005. Summarise the information by selecting and reporting the main features, and make comparisons where relevant.
You have lost an item of value on a train. Write a letter to the railway company. In your letter
Describe the item
Explain where and when you left it
Say what action you would like the company to take
Write at least 150 words.
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
Write a letter to the retailer to complain. In the letter:
– Explain why you are unhappy
– Request a refund
– Make arrangements to return the damaged item
The Bar graph below shows the Expenditure in Million Pounds on fast food items by income groups in the UK. Write a report for a university lecturer describing the information below. » »
You have not seen a close friend for a very long time. You also still have a few of your friend’s belongings that were left at your house the last time she visited. In your letter include:
- Why you are writing
- What you’ve been doing since you last spoke together
- Apologize for still having the items and ask how you can return them
Write at least 150 words. You do NOT need to write any addresses.
You bought a laptop while you were travelling abroad. When you reached your native country you realised that some items were missing from the box. Write a letter to the representative of the company. In your letter, give details of the laptop and from where you bought it explain what has happened say what you want him/her to do about it
In some countries, there has been an increase in adverstisements that try to persuade children to buy snacks, toys and other items. Parents often argue that these announcements are unfair. Discuss both perspectives and give your opinion?
You have just received a credit card statement from your bank. The statement lists a number of expensive purchases that you are sure you did not make.
Write a letter to the bank manager. In the letter:
• Introduce yourself.
• Explain that you did not buy the items listed.
• Say what you would like the bank to do to fix the problem.
You do not need to write any addresses. Begin your letter as follows:
Studies suggest that the rise in the consumption of junk foods is the major cause of obesity. Some people argue that this problem can be tackled to a great extent by increasing the price of these food items. Do you agree or disagree?
You have lost an item of value on a train.
Write a letter to the railway company. In your letter
•describe the item
•explain where and when you left it
• say what action you would like the company to take
More and more people today want to own famous brands of clothes, cars and other items. What are the reasons for this? Do you think this is a positive or negative development? Give reasons for your answer and include any relevant examples from your own knowledge or experience.
You ordered an item from an online shop three weeks ago. The shop said you would get the item two days later but you have not received it yet. Last week you sent an email about the situation to the shop, but you did not receive a reply.
Write a letter to the manager. In your letter
explain the situation
complain about the bad service
ask for immediate delivery of your order or your money back
Present a written argument or case to an educated reader with no specialist knowledge of the following topic: According to those in the travel business, the nature of the average 'holiday' is changing. Rather than seeking a relaxing break in a far-away place, people now want excitement on their holidays and are keen to participate in unusual and challenging activities. Do you agree or disagree?
You should spend about 20 minutes on this task.
You have just received a credit card statement from your bank. The statement lists a number of
expensive purchases that you are sure you did not make.
Write a letter to the bank manager. In the letter:
• Introduce yourself.
• Explain that you did not buy the items listed. – I am on vacation
• Say what you would like the bank to do to fix the problem.- investigate the case/send revised credit
card stateme
YOU RECENTLY HAD SOMETHING DELIVERED TO YOUR HOME . YOU NOW REALISED THE PERSON WHO DELIVERED IT DAMAGED SOMETHING IN YOUR HOME WHILE THEY WERE DELIVERYING THE ITEM. Write a letter to the manager of the delivery company. In your letter:
Give details of the delivery
Describe what was damaged
Say what you would like the manager to do
You used a moving service to move your house.At your new address you discovered that some of the items were damaged.Write a letter to a manager of a company.
*Give details of your move.
*Describe your damage.
*What you would like than to do
You have lost an item of value on a train.
Write a letter to the railway company. In your letter
•describe the item
• explain where and when you left it
• say what action you would like the company to take
Write at least 150 words.
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
You live near a record shop that sells music, movies, and books.
Write a letter to the shop asking if they have a few different items you are looking for.
– Ask what the prices are and if they can be orders
– Ask when they would arrive and if you can have them held in advance
You borrowed an item from your friend. While it was in your possession, it got damaged.
Write a letter to your friend. In your letter:
Thank your friend for lending the item to you.
Explain how it got damaged.
Tell your friend what you plan to do about it.
The charts below show the percentage of monthly household income spent on various items by two different groups in one European country. Summarise the information by selecting and reporting the main features, and make comparisons where relevant.
You bought a piece of furniture from a store in another town recently. there is a problem with the item you purchased. write a letter to the store manager. in your letter
Explain the details of your purchase.
Describe the problem that you have with it
suggest what can be done about it
You lost an item while travelling on a
bus. An employee of the bus company
assisted you in recovering your lost
item. Write a letter to the company
manager to thank the employee. In youro
letter,
- Describe what you lost and how the
employee helped you find it
- Say how you felt after recovering it
- Explain why it was important to you
It is now possible to order almost any item over the Internet and have it delivered to one’s home. As a result, people are no longer patient or careful in their shopping habits. To what extent do you agree or disagree with this statement? Give reasons for your answer and include any relevant examples from your own knowledge or experience.
On a recent holiday, you lost a valuable item. Fortunately you have travel insurance to cover the cost of the lost item. Write a letter to the insurance manager. In your letter: describe the item you lost, explain how you lost it, tell the insurance company what you would like them to do.
You have just rented an unfurnished flat and a friend has told you that the opportunity to shop in the shopping center has cheap second-hand furniture.
Write to the shop owner describing what you need and asking whether they have these items and what they cost
Write a letter to an electronic company requesting information about their latest model of digital camera you have seen advertised. Ask about the following items
The price and availability of the new camera
The exact size and special functions the set have
More and more people want to own famous brands such as cars, clothes, or other items. This is positive or negative? Give out your opinion.
You recently borrowed an item of clothing from a friend. While you had this item, it was damaged.
Write a letter to your friend. In your letter you should:
apologise for damaging the item of clothing
explain how it became damaged
say what you will do to fix the problem
Write at least 150 words.
The table below gives information on consumer spending on different items in five different countries in 2002. Summarise the information by selecting and reporting the main features, and make
On a recent holiday, you lost a valuable item. Fortunately you have travel insurance to cover the cost of anything lost. Write a letter to the manager of the company
– describe the item lost
– explain how you lost it
– tell the insurance company what you would like them to do
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
Write at least 150 words.
You recently stayed in a hotel in another city. When you got home you discovered that you had left something of value in the room.
Write a letter to the hotel. In your letter
•describe the item that you left behind and say where you left it
• ask the hotel to arrange to send it to you
• suggest a way to pay for the postage
You recently went on a business trip and stayed an a hotel.On getting home,you realize you left some things at the hotel.Write a letter to the hotel manager.
Details of your stay
The items you left behind
What you want the manager to do
You recently went on holiday with your family to an island resort . Upon your return home, you discovered that you had forgotten a very valuable item there.
Write a letter to the hotel manager to inform him/her of your problem. In the letter, you should:
Describe the item
Say why it is important that you get the item back
Tell the manager what you would like him/her to do.
The bar chart shows the monthly spending in dollars of a family in the USA on three items in 2010. Summarize the information and make a comparisons where relevant.
According to those in the travel business, the nature of the average 'holiday' is changing. Rather than seeking a relaxing break in a far-away place, people now want exitement on their holidays and are keen to participate in unusual and challenging activities. Do you agree or disagree?
On a recent holiday, you lost a valuable item. Fortunately, you have a travel insurance to cover the cost of anything lost.
Write a letter to the manager of your insurance company. In your letter:
1)describe the lost item.
2)Explain how you lost it
3)Tell the insurance company what you would like them to do
You forgot an item of clothing at the hotel where you stayed recently. Write a letter to the hotel manager and include the following:
– When did you stay and in what room?
– Describe the item you left behind.
– What would you like the manager to do about it?
You recently had some items shipped to you from overseas. Upon receiving the shipment you found that some things were damaged in transit. Write a letter to the manager of the shipping company. In your letter
Provide the details of your shipment
Describe the damage
Say what actions you want the company to take
Some people argue that fashion items cost too much money. Others say that this is acceptable because fashion is an important part of life. Discuss both these views and give your own opinion.