An increasing number of people are buying items which they need online. What are the advantages and disadvantages for both individuals and companies to shopping online.
The table below gives information on consumer spending on different items in five different countries in 2002. Food/Drink/Tobacco Clothing/Footwear Leisure/Education Ireland 28.91% 6.43% 2.21% Italy 16.36% 9.00% 3.20% Spain 16.80% 6.51% 1.98% Sweden 15. 77% 5.40% 3.22% Turkey 32.14% 6.63% 4.35%
The graph shows the values of agricultural items imported and exported inside the European Union between 1999 and 2008.
Write a letter to the manager of your insurance company. In your letter 1. Describe the item you lost 2. explain how you lost it 3. tell the insurance company what you would like them to do
you recently bought a large expensive item but when it was delivered to your home you found some problems with it. Write a letter to the manager of the shop. In your letter
Give details of what you bought
Describe the problems with your item
Say what you want the shop to do
You should spend about 20 minutes on this task. Write at least 150 words.
You have recently ordered an item from the internet, but are not happy with the purchase.
Write to the company. In your letter
•Describe what you purchased
•Explain why you are not happy with the purchase
•Tell them what you would like them to do about the situation
You do NOT need to write any addresses.
You recently returned from oversea by air and left a valuable item on the plane. Write a letter to the airline manager. In your letter
.Describe the item you left behind
.Say why it is important to you
.Explain what you would like the airline manager to do
You recently returned from overseas by air and left a valuable item on the plane. Write a letter to the airline manager. In your letter:
Describe the item you left behind
say why it is important to you,
explain what you would like the airline manager to do
You own an old item that you think is valuable and you would like to sell it. Write a letter to the owner of an antiques shop. In your letter:
explain how you found the shop
describe the item you would like to sell
say how much you would like to sell it for
You have recently ordered an item through the Internet, but you are not happy with the product.
Write to the company. In your letter: describe what you purchased explain why you are not happy with the product
tell them what you would like them to do about it
Nowadays, many people prefer to buy famous brands of clothes, cars and other items. What are the reason for this? Do you think it is a positve or negative development?
You have recently discovered that a product you particularly like, and often purchase, will no longer be produced.
You have decided to write a letter to the company to object to the discontinuation of this item:
•what the product is and why you like it so much
•how its removal from production will affect you
•what you would like the company to do as an alternative
you recently ordered something online. When the the delivery cam it was not complete
Write a letter to the company. In your letter:
explain what you ordered and what was missing from your delivery
explain the importance of this delivery
ask for a replacement item to be sen
The graph below gives information about the sales of the three most commonly purchased items in a particular bakery for the year 2014. Summarise the information by selecting and reporting the main features and make comparisons where relevant.
You found a lost item at the park and want to return it. Write a letter to the park manager.
Bullet points:
Describe the item
Say where and when you found it
Ask how to return it to the owner
You recently purchased an item from a local store, but you are not satisfies with your purchase. Write a letter to the manager of the store. In your letter
• Describe the item you bought and why you need it
• explain why you are not happy with it
• say what you would like the manager to do
Begin your letter as follows:
Dear Sir or Madam,
1.You have joined a new job recently. Write to your friend about your new job.
In your letter
•describe the reason for quitting the previous job
•show your excitement for a new job and other details
• say about your salary package
Write a letter of complaint about late delivery to the website where you ordered an item. In the letter, you should tell:-
- What item did you order?
- Why and when did you order that item?
- How would you like them to resolve this issue?
You have a Facebook friend living in another country and s/he is curious to learn about a major news item in your country.
Write a letter to your Facebook friend. In your letter
describe a news story in your country
explain why people are interested in it
say how the story personally relates to you
You do NOT need to write any addresses.
Begin your letter as follows:
Dear ...,
**You have borrowed something from your friend and it got damaged.**
**Write a letter to your friend. In the letter:**
- **apologise for the damage to the item**
- **explain what happened**
- **say how you are going to fix the issue**
Write a letter to the company that sold you the item. In the letter: give details about the order you made explain what was wrong with the item tell the company what you want them to do about it Write at least 150 words. You do NOT need to write any addresses. Begin your letter as follows:
You found a problem with the item which you bought it online. Write a letter to the company manager.
In your letter, you should:
•describe the item
•explain what the issue is
•suggest what you expect the manager to do
You have lost an item of value on a train.
Write a letter to the railway company. In your letter
•describe the item
•explain where and when you left it
•say what action you would like the company to take
You do NOT need to write any addresses.
Begin your letter as follows
Some people argue that fashion items cost too much money. Others say that this is acceptable because fashion is an important part of life. Discuss both these views and give your ouwn opinion. Give reasons for your answer and include any relevant examples from your own knowledge or experience.
Guns has been considered the everyday item that must be possessed so as to live in the modern world. Some people say that owning a gun leagally should be prohibited due to numerous problems. Do you agree with the statement above? What problems can a gun possession cause?
Recently, you went for shopping at a famous mall. When you returned, you realised that you had been charged for items you did not actually buy.
Write a letter to the authority in-charge explaining what has happened. In your letter,
● describe the situation
● explain the items you have bought and their cost
● tell him how you feel about the error and ask him to do something about it
The table shows information about spending money on some items in 2002.
Write a letter
You bought a set of China tea cups from a famous department store, as a Christmas present for your sister. When you reached home, you found that a few cups were broken. You went back to exchange the damaged cups, with the receipt, but the sales executive refused to take them back.
Write an email to the store manager in about 150-200 words. Your email should do the following things:
State what problem you had with the purchased item.
Complain about the inability of the sales staff to address the problem.
Describe how you want the store to solve the problem to your satisfaction."
Some people enjoy the excitement of city life. Other people prefer the peace of small-town living. Would you rather live in a big city or a small town? Why? Use specific examples to support your preference.
You bought a laptop while you were travelling abroad. When you reached your native country you realised that some items were missing from the box. Write a letter to the representative of the company. In your letter, give details of the laptop and from where you bought it explain what has happened say what you want him/her to do about it
These days, people prefer to throw damaged items away, while in the past, they used to repair and use things for a long time. Why do you think this change has happened? What are the effects of this change?
You recently ordered a small item online but when it arrived it was unusable.
Write a letter to the company that sold you the item. In the letter:
give details about the order you made
explain what was wrong with the item
tell the company what you want them to do about it
Write at least 150 words.
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam
Write a letter to an airline manager to find out about something you forgot on the plane during your travel. in your letter
1. Give details about the flight
2. Describe the item you forgot
3. explain why it is important that you get it back
On a recent holiday, you lost a valuable item. Fortunately, you have travel insurance to
cover the cost of anything lost.
Write a letter to the manager of your insurance company. In your letter
● describe the item you lost
● explain how you lost it
● tell the insurance company what you would like them to do.
Begin your letter as follows:
The table below gives information on consumer spending on different items in five different countries in 2002. Summarise the information by selecting and reporting the main features, and make comparisons where relevant. Percentage of national consumer expenditure by category - 2002 Country Ireland Italy Spain Sweden Turkey Food/Drinks/Tobacco Clothing/Footwear Leisure/Education 28.91¾ 6.43% 2.21% 16.36% 9.00% 3.20% 18.80% 6.51% 1.98% 15.77% 5.40% 3.22% 32.14% 6.63% 4.35%
ou bought a piece of furniture from a store in another town recently. There is a problem with the item you purchased. Write a letter to the store manager.
In your letter
explain the details of your purchase
describe the problem that you have with it
suggest what can be done about it
On a recent holiday you lost a valuable item. Fortunately you have travel insurance to cover the cost of anything lost. •describe the item you lost •explain how you lost it •tell the insurance company what you would like them to do
Write a letter to a manufacturer to ask them to arrange the production of a new item for you. Please say
– What item do you need?
– Why do you need it?
More and more people want to buy clothes , cars and other items with famous brand . What are the reason ? Is it positive or negative development?
You recently visited a friend in their new house and noticed that a few items were not functioning properly. Write a letter to your friend. In your letter:
Thank them for hosting you.
Mention the items that were not working properly.
Suggest what they could do to fix these issues.
The table below gives information on consumer spending on different items in five different countries in 2002. Summarize the information by selecting and reporting main features, and make comparisons where relevant.
The bar chart shows the monthly spending in dollars of a family in the USA on three items in 2010. Summarize the information by selecting and reporting the main features and make comparisons where relevant.
The chart below shows average daily sales of different food items in a cafe during winter and summer in the year 2023. Summarise the information by selecting and reporting the main features and make comparisons where relevant.
On a recent holiday you lost avaluable item. Fortunately, you have travel insurance to cover the cost of anything lost.
Write a letter to the manager of your insurance company. In your letter:
-describe the item you lost
-explain how you lost it
-tell the insurance company what you would like them to do.
On a recent holiday you lost a valueable item. Fortunately you have travel insurance to cover the cost of anything lost.
Write a letter to the manager of your insurance company.
You have recently had dinner at an expensive restaurant and you were not satisfied with the food or service.
You have decided to write a letter to the manager to complain about:
•the table you were seated at
•the long delays and unavailability of some items
•the lack of concern by staff members regarding your problems
More and more people give money as a gift rather than buy some items. What is the reason for this? Is it a negative or positive trend?
ou recently purchased an item online, but you received the wrong product.
Write a letter to the online store. In your letter:
Describe what item you ordered
Explain what item you received instead
Say what you would like the company to do
Nowadays many of us prefer o throw damaged things away whereas in the past people used to repair damaged items and keep them for a long time. Why has this change happened? What are the effect of this change?
The table below gives information on consumer spending on different items in five different countries in 2002. Summarise the information by selecting and reporting the