You borrowed an item from your friend. While it was in your possession, it got damaged.
Write a letter to your friend. In your letter:
Thank your friend for lending the item to you.
Explain how it got damaged.
Tell your friend what you plan to do about it.
More and more people want to buy famous brands ofclothes, carsand other items. What are the reasons? Do you think it is a positive or negative development?
Write a letter to a manufacturer to ask them to arrange the production of a new item for you. Please say
– What item do you need?
– Why do you need it?
You should spend about 20 minutes on this task.
You have just received a credit card statement from your bank. The statement lists a number of expensive purchases that you are sure you did not make.
Write a letter to the bank manager. In the letter:
• Introduce yourself.
• Explain that you did not buy the items listed.
• Say what you would like the bank to do to fix the problem.
You do not need to write any addresses. Begin your letter as follows:
Dear Sir or Madam,
You should write at least 150 words.
On a recent holiday, you lost a valuable item. Fortunately you have travel insurance to cover the cost of anything lost. Write a letter to the manager of the company
– describe the item lost
– explain how you lost it
– tell the insurance company what you would like them to do
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
Write at least 150 words.
On a recent holiday, you lost a valuable item. Fortunately you have travel insurance to cover the cost of anything lost. Write a letter to the manager of the company
– describe the item lost
– explain how you lost it
– tell the insurance company what you would like them to do
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
You had something delivered to your home. You now realise the person who delivered it damaged something in your home while they were delivering the item. Write a letter to the manager of the delivery company. In your letter:
• give details of the delivery
• describe what was damaged
• say what you would like the manager to do
You have lost something on a bus and called customer service to get help. You weren't happy with their response. Write a letter to the bus company manager. In your letter, you should:
· describe the item you lost
· explain why you weren't happy with the customer service
· say what action you would like the company to take.
You recently stayed in a hotel and left an item in the room. Write a letter to the manager of the hotel. In your letter:
● describe the item that you left in the room
● explain where you think the item might be
● suggest how the manager can return the item to you
Write a letter to a company from which you purchased an item online and you want to do a complaint for this product. Write a letter to the company in which show what you purchased and why you are unhappy with the product or what do you want from the company to do
You recently had some items shipped to you from overseas. Upon receiving the shipment you found that some things were damaged in transit. Write a letter to the manager of the shipping company. In your letter
- Provide the details of your shipment
- Describe the damage
- Say what action you want the company to take.
The graph below shows the average daily sales of selected food items at the Brisk Café, by season. Summarise the information by selecting and reporting the main features, and make comparisons where relevant.
Nowadays, many people prefer to buy famous brands of clothes, cars and other items. What are the reason for this? Do you think it is a positve or negative development?
More and more people want to buy famous brands of clothes, cars and other items. What are the reasons? Do you think it is a positive or negative development?
You own an old item that you think is valuableand would like to sell. write a letter to the owner of an antique shop. in your letter
explain how you found the shop
describe the item that you would like to sell
say how much you would like to sell the item for
1.You have joined a new job recently. Write to your friend about your new job.
In your letter
•describe the reason for quitting the previous job
•show your excitement for a new job and other details
• say about your salary package
The table below gives information on consumer spending on different items in five countries in the year 2002. Summarise the information by selecting and reporting the main features and make comparisons where relevant (Vu Huyen)
The table shows the proportion of income spent on 4 common items in the UK in 1998. Summarise the information by selecting and reporting the main features and make comparisons where relevant.
The table below gives information on consumer spending on different items in five different countries in 2002. Summarise the information by selecting and reporting the main features, and make comparisons where relevant. »
On a recent holiday you lost valuable item. Fortunately, you have travel insurance company to cover the cost of anything lost. write a letter to the manager of your insurance company. In your letter
Describe the item you lost
Explain how you lost it
Tell the insurance company what you would like them to do
You found a problem with the item which you bought it online. Write a letter to the company manager.
In your letter, you should:
•describe the item
•explain what the issue is
•suggest what you expect the manager to do
You found a problem with the item which you bought it online. Write a letter to the company manager. In your letter, you should: • describe the item • explain what the issue is • suggest what you expect the manager to do
You have lost something on a bus and called the customer service to get help. You weren't happy with their response. Write a letter to the bus company manager.
In your letter, you should:
• describe the item you lost
• explain why you weren't happy with the customer service
You should spend about 20 minutes on this task.
You recently stayed at a hotel during a business trip. After returning home, you realize that you left a personal item in your room. Write a letter to the hotel manager. In your letter:
Describe the item you left behind
Explain where you think the item might be
Suggest how the hotel can return the item to you
Write at least 150 words
You own an old item that you think is valuable and would like to sell. Write a letter to the owner of an antique’s shop. In your letter
explain how you found the shop
describe the item that you would like to sell
Say how much you would like to sell the item for
You have lost an item of value on a train.
Write a letter to the railway company. In your letter
* describe the item
* explain where and when you left it
* say what action you would like the company to take
You recently ordered a small item online but when it arrived it was unusable.
Write a letter to the company that sold you the item. In the letter:
give details about the order you made
explain what was wrong with the item
tell the company what you want them to do about it
Write at least 150 words.
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam
You have lost something on a bus and called customer service to get help. You weren't happy with their response. Write a letter to the bus company manager. In your letter, you should:
· describe the item you lost
· explain why you weren't happy with the customer service
· say what action you would like the company to take.
You recently purchased an item of furniture that was faulty. You telephoned the shop about the problem[s] and were asked to put your complaint in writing.
Write a letter to the shop. In your letter
• explain what the problem[s) is/are
• explain if anything was done to improve the situation
• say what you would like the shop to do.
You should spend about 20 minutes on this task.
You have just received a credit card statement from your bank. The statement lists a number of
expensive purchases that you are sure you did not make.
Write a letter to the bank manager. In the letter:
• Introduce yourself.
• Explain that you did not buy the items listed. – I am on vacation
• Say what you would like the bank to do to fix the problem.- investigate the case/send revised credit
card statement
The charts below show the percentage of monthly household income spent on various items by two different groups in one European country. Summarise the information by selecting and reporting the main features, and make comparisons where relevant.
You have recently ordered an item from the internet, but are not happy with the purchase.
Write to the company. In your letter
•Describe what you purchased
•Explain why you are not happy with the purchase
•Tell them what you would like them to do about the situation
You have recently had dinner at an expensive restaurant and you were not satisfied with the food or service.
You have decided to write a letter to the manager to complain about:
•the table you were seated at
•the long delays and unavailability of some items
•the lack of concern by staff members regarding your problems
More and more people want to own famous brands of cars, clothes and other items. What are the reason for this. Is this a positive or negative trend?
**You have borrowed something from your friend and it got damaged.**
**Write a letter to your friend. In the letter:**
- **apologise for the damage to the item**
- **explain what happened**
- **say how you are going to fix the issue**
On a recent holiday, you lost a valuable item. Fortunately, you have travel insurance to
cover the cost of anything lost.
Write a letter to the manager of your insurance company. In your letter
● describe the item you lost
● explain how you lost it
● tell the insurance company what you would like them to do.
Begin your letter as follows:
Write a letter to the company that sold you the item. In the letter:
give details about the order you made
explain what was wrong with the item
tell the company what you want them to do about it
Write at least 150 words.
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
You forgot an item of clothing at the hotel where you stayed recently. Write a letter to the hotel manager and include the following:
– When did you stay and in what room?
– Describe the item you left behind.
– What would you like the manager to do about it?
The table below gives information on consumer spending on different items in five different countries in 2002. Summarise the information by selecting and reporting the
You have visited a store and bought set of china tea cups which later you found broken but store denied to replace it. Write a letter to the manager of the store describing situation.
In your letter add following points:
• State what problem you had with the purchased item.
• Complain about the inability of the sales staff to address the problem.
• Describe how you want the store to solve the problem to your satisfaction.
The Bar graph below shows the Expenditure in Million Pounds on fast food items by income groups in the UK. Write a report for a university lecturer describing the information below. » »
An incraesing number of people want to buy clothes, shoes and other items produced by famous international brands. Why is this? do you think it is a posituve or a negative development?
The table below gives information on consumer spending on different items ni five different countries ni 2002. Summarise the information by selecting and reporting the main features, and make comparisons where relevant.
Imagine that you are preparing for a trip. You plan to be away from home for a year. In addition to clothing and personal care items, you can take one additional things. What would you take and why? Use specific reasons and details to support your choice.
You recently stayed in a hotel in another city. When you got home you discovered that you had left something of value in the room.
Write a letter to the hotel. In your letter
•describe the item that you left behind and say where you left it
• ask the hotel to arrange to send it to you
• suggest a way to pay for the postage
You have lost an item of value on a train.
Write a letter to the railway company. In your letter
•describe the item
•explain where and when you left it
•say what action you would like the company to take
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
You recently ordered an item that was advertised as having a discount from the normal price, but you have found that when you paid, you did not get the discount. Write to the company. In your letter
•Explain that you did not get the discount
•Tell them where you saw the discount advertised
•Tell them what you would like them to do about the situation
You ordered an item from an online store and it has arrived damaged. Write a letter to a retailer to complain in the letter Explain why you are unhappy Request a refund Make arrangement to return the damaged item.
You should spend about 20 minutes on this task.
You have just received a credit card statement from your bank. The statement lists a number of
expensive purchases that you are sure you did not make.
Write a letter to the bank manager. In the letter:
• Introduce yourself.
• Explain that you did not buy the items listed. – I am on vacation
• Say what you would like the bank to do to fix the problem.- investigate the case/send revised credit
card stateme
Write a letter to a company asking for a refund for something you bought from them online.
Write a letter to the Customer Service department. In your letter:
· Describe the item you bought
· Outline what the problem is
· Explain why you want a refund
Write at least 150 words. You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,