We have become a throw-away society, preferring to buy new products rather than reparing the existing items. What do you think are the reasons? How can this trend be reversed?
You recently ordered an expensive item from a mail order catalogue after you saw it being advertised at a discounted price in the press.
The company withdrew the offer after you made the order and charged you at the full price. Write a letter to the company outlining your dissatisfaction with the way you have been treated and the action you want them to take.
The graph below gives information about the sales of the three most commonly purchased items in a particular bakery for the year 2014.
On a recent holiday you lost a valuable item fortunately, you have travel insurance to cover the anything lost write a letter to the manager of you insurance company in your letter.
you have lost an item of value on a train. write a letter to the railway company
You recently bought a camera while travelling overseas. When you got to your destination you discovered that some important items were missing from the box.
Write a letter to the local representative of the company. In your letter
give details of the camera and where you bought it
explain what has happened
say what you want him/her to do about it
letter to a company manager about a problem in an online purchased item.
– describe the item
-what is the issue
-what you expect the manager to do
You have lost an item of value on a train.
Write a letter to the railway company. In your letter
•describe the item
•explain where and when you left it
• say what action you would like the company to take
Write at least 150 words.
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
You ordered an item from an online store and it has arrived damaged.
Write a letter to the retailer to complain. In the letter:
– Explain why you are unhappy
– Request a refund
– Make arrangements to return the damaged item
You bought a piece of furniture from a store in another town recently. There is a problem with the item you bought. Write a letter to the store manager. In your letter– Provide the details of your purchase
– Describe the problem that you have with it
– Suggest what can be done about it.
Write a letter to a company manager about a problem with an item that you purchased online.
Describe the item
Tell the manager what the problem is
Explain what you want them to do
The graph belows shows the average daily sales of selected food items at the Brisk Cafe, by seasons.
It is now possible to order almost any item over the internet and have it delivered to one's home. As a result people are no longer patient or careful in their shopping habits. To what extent do you agree or disagree with this statement?
On a recent holiday, you lost a valuable item. Fortunately you have travel insurance to cover the cost of anything lost. Write a letter to the manager of the company
– describe the item lost
– explain how you lost it
– tell the insurance company what you would like them to do
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
you ordered an item from online shop three weeks ago. The shop said you would get the item two days later but you have not received it yet Last week you sent an email about the situation to rhe shop,but you did not receive a reply.
write a letterto the manager. In the letter
explain the situaruon
complain about the bad service
ask for the immediate deliver of your order or your money back
You should spend about 20 minutes on this task.
You have a Facebook friend living in another country and s/he is curious to learn about a major news item in your country.
Write a letter to your Facebook friend. In your letter
describe a news story in your country
explain why people are interested in it
say how the story personally relates to you
You do NOT need to write any addresses.
Begin your letter as follows:
Dear ...,
You should write at least 150 words.
You recently stayed in a hotel and left an item in the room. Write a letter to the manager of the hotel. In your letter:
● describe the item that you left in the room
● explain where you think the item might be
● suggest how the manager can return the item to you
You recently borrowed an item of clothing from a friend. While you had this item, it was damaged.
Write a letter to your friend. In your letter you should:
• apologise for damaging the item of clothing
• explain how it became damaged
• say what you will do to fix the problem
Write at least 150 words.
You do NOT need to write any addresses.
Begin your letter as follows:
You have lost an item of value on a train.
Write a letter to the railway company. In your letter
•describe the item
•explain where and when you left it
• say what action you would like the company to take
The table below gives information on consumer spending on different items in five different countries in 2002. Write a report for University describing the information shown below. Make comparison where relevant.
You bought a piece of furniture from a store in another town recently. there is a problem with the item you purchased. write a letter to the store manager. in your letter
Explain the details of your purchase.
Describe the problem that you have with it
suggest what can be done about it
You should spend about 20 minutes on this task.
You recently bought a camera while travelling overseas. When you got to your destination you discovered that some important items were missing from the box.
Write a letter to the local representative of the company. In your letter
give details of the camera and where you bought it
explain what has happened
say what you want him/her to do about it
Write at least 150 words.
the table below gives information on consumer spending on differnet items in five different countries in 2002.
You accidentally left an important item while checking out of a hotel. Please write a letter to the hotel manager and ask him/her to send the item back to you.
In your letter
provide the details of your stay;
describe the item you left behind;
tell the hotel manager how to return it to you.
Nowadays, many people prefer to buy famous brands of clothes, cars and other items. What are the reason for this? Do you think it is a positve or negative development?
More and more people want to own famous brand name cars, clothes and other items. What are the reasons for this? Is this a negative or positive trend?
Present a written argument or case to an educated reader with no specialist knowledge of the following topic: According to those in the travel business, the nature of the average 'holiday' is changing. Rather than seeking a relaxing break in a far-away place, people now want excitement on their holidays and are keen to participate in unusual and challenging activities. Do you agree or disagree?
According to those in the travel business, the nature of the average “holiday” is changing. Rather than seeking a relaxing break in a far-away place, people now want excitement on their holidays and keen to participate in unusual and challenging activities. Do you agree or disagree
The table below gives information on consumer spending on different items in 5 different countries in 2002. Summarise the information by selecting and reporting the main features and make comparisons where relevant.
You recently stayed at a hotel during a short trip. After returning home, you realized that you left an important item in your room.
Write a letter to the hotel manager. In your letter:
•Explain what item you left behind
•Describe where you think you left it
•Say what action you would like the hotel to take
Write a letter to the company from who you purchased an item from which you are disappointed write about the product and why you are disappointed and what are you expect from
You recently ordered an item of clothing through a store’s website. When you received it, you discovered that it was not the same item you had ordered.
Write a letter to the store manager. In your letter,
Describe the item you ordered
Explain what was wrong with the item you received
Say what you would like the manager to do
the table below gives information on consumer spending on different items in five different countires in 2002.
You have recently discovered that a product you particularly like, and often purchase, will no longer be produced.
You have decided to write a letter to the company to object to the discontinuation of this item:
•what the product is and why you like it so much
•how its removal from production will affect you
•what you would like the company to do as an alternative
You recently ordered an item that was advertised as having a discount from the normal price, but you have found that when you paid, you did not get the discount. Write to the company. In your letter
•Explain that you did not get the discount
•Tell them where you saw the discount advertised
•Tell them what you would like them to do about the situation
More and more people want to own famous brands of cars, clothes and other items. What are the reason for this. Is this a positive or negative trend?
On a recent holiday, you lost a valuable item. Fortunately you have travel insurance to cover the cost of the lost item. Write a letter to the insurance manager. In your letter: describe the item you lost, explain how you lost it, tell the insurance company what you would like them to do.
The table below shows consumer spending on different items in five countries in 2002.
You have lost an item of value on a train. Write a letter to the railway company. In your letter ->describe the item ->explain where and when you left it ->say what action you would like the company to take
On a recent holiday, you lost a valuable item. Fortunately, you have travel insurance to cover
the cost of anything lost.
Write a letter to the manager of your insurance company. In your letter
● describe the item you lost
● explain how you lost it
● tell the insurance company what you would like them to do.
Begin your letter as follows:
● Dear Sir or Madam,
Dear Sir or Madam,
You recently had something delivered to your home. You now realise the person who delivered it damaged something in your home while they were delivering the item.
Write a letter to the manager of the delivery company. In your letter:
•Give details of the delivery
•Describe what was damaged
•Say what you would like the manager to do
The table bellow gives informationon consumer spending on different items in five different countries in 2002
You recently had something delivered to your home. You now realize the person who delivered it damaged something in your home while they were delivering the item.
Write a letter to the manager of the delivery company. In your letter:
• give details of the delivery
• describe what was damaged
• say what you would like the manager to do
The table below presents the perceptions of CEOs and their partners/spouses as to the main causes of stress in the CEO lifestyle. Items are expressed as percentages and more than one response was permitted. Summarise the information by selecting and reporting the main features and make comparisons where relevant.
You recently purchased an item from a local store, but you are not satisfies with your purchase. Write a letter to the manager of the store. In your letter
•Describe the item you bought and why you need it
•explain why you are not happy with it
• say what you would like the manager to do
Begin your letter as follows:
Dear Sir or Madam,
In many countries, especially tourism-driven ones, there has been a long-lasting controversy over the matter of whether cultural traditions such as historical sites should be commercialized and used as tourist attractions. While I agree with the idea that to some extent, tourism exerts a negative influence on the culture of a country, I would argue that only through this business sector can such valuable assets be preserved for posperity.
On the one hand, opponents of cultural tourism claim that it would have destructive effects on the host country’s culture. Essentially, both tangible cultural traditions such as royal palaces and intangible ones like traditional music were established and uphold by a restricted group of indigenous people who show deep appreciation for their own assets. Conversely, exposuring such cultural items to the wider public inevitably means that they are more prone deviations and damages. For instance, craftmen, with a view to catering for tourists’ preferences, might create artifacts whose traits differ from the conventional products’. The pressing issues of vandalism and desecration of historic buildings commited by travellers is another example sufficing to illustrate this point.
On the other hand, those who support cultural-based tourism maintain that this is the only means with which the preservation of traditions could be achieved. Any cultural value would require the public’s recognition and physical upkeep in order to last. Through introducing foreign visitors to the tangible and intangible cultural values of the native, not only can those values be appreciated by a wider group of people, but they would also receive better maintenance thanks to the tax revenues generated from the tourism sector. Japan and South Korea are two high-profile examples of countries that have effectively values incorporated their traditional in tourism, attracting a large number of visitors from overseas by means of their culture, while widely promoting their traditional assets to foreigners.
To sum up, while tourist-generated degradation of traditional values is an unwanted consequence of culture-based tourism, this business plays a pivotal role in the preservation of such values.
1.You have joined a new job recently. Write to your friend about your new job.
In your letter
•describe the reason for quitting the previous job
•show your excitement for a new job and other details
•say about your salary package
Many young people today have their own mobile phone and believe it is essential for their lives. Other people dislike mobile phones and think that they are both a nuisance and an unnecessary luxury item. To what extent do you agree or disagree with these two points of view?
The table shows information about spending money on some items in 2002.
Write a letter of complaint about late delivery to the website where you ordered an item. In the letter, you should tell:-
- What item did you order?
- Why and when did you order that item?
- How would you like them to resolve this issue?