More and more people want to own items such as cars, clothing, and other things made by famous brands. What are the reasons for this? Do you think it is a positive or negative development?
You bought a set of China tea cups from a famous department store, as a Christmas present for your sister. When you reached home, you found that a few cups were broken. You went back to exchange the damaged cups, with the receipt, but the sales executive refused to take them back. • State what problem you had with the purchased item. • Complain about the inability of the sales staff to address the problem. • Describe how you want the store to solve the problem to your satisfaction.
The bar graph below gives information about the average daily sales of different food items in two seasons.
You recently ordered an item online, but there is a problem with it.
Write a letter to the company. In your letter:
Describe the item you ordered
Explain the problem
Say what you would like the company to do
You have recently ordered an item from the internet, but are not happy with the purchase.
Write to the company. In your letter
•Describe what you purchased
•Explain why you are not happy with the purchase
• Tell them what you would like them to do about the situation
you recently bought a large expensive item but when it was delivered to your home you found some problems with it. Write a letter to the manager of the shop. In your letter
Give details of what you bought
Describe the problems with your item
Say what you want the shop to do
You bought a piece of furniture from a store in another town recently. there is a problem with the item you purchased. write a letter to the store manager. in your letter
Explain the details of your purchase.
Describe the problem that you have with it
suggest what can be done about it
The table below gives inforThe table below gives information on consumer spending on different items in five different countries in 2020
The graph belows shows the average daily sales of selected food items at the Brisk Cafe, by seasons.
The Bar graph below shows the Expenditure in Million Pounds on fast food items by income groups in the UK. Write a report for a university lecturer describing the information below. » »
The graph below gives information about the sales of the three most commonly purchased items in a particular bakery for the year 2014.
You recently had some items shipped to you from overseas. Upon receiving the shipment, you found some things damaged in transit. Write a letter to the manager of the shipping company.
In your letter
•provide the details of your shipment
•describe the damage
•say what action you want the company to take
Recently you purchased two items from an online store, but wrong products were delivered.
Write a letter asking the company to manage the issue. In your letter,
● describe the items
● explain what the issue was
● state how you want them to address this situation
The charts below show the amount of income per household spent on different items in the UK in 2010 and 2013. Summarize the information by selecting and reporting the main features and make comparisons where relevant.
You recently bought a jacket online, but when it arrived it was wrong in size and color.
Write a letter to the online store. In your letter:
1. Describe the jacket you ordered
2. Explain what was wrong with the item you received
3. Say what you would like the company to do
You should spend about 20 minutes on this task.
You have just received a credit card statement from your bank. The statement lists a number of
expensive purchases that you are sure you did not make.
Write a letter to the bank manager. In the letter:
• Introduce yourself.
• Explain that you did not buy the items listed. – I am on vacation
• Say what you would like the bank to do to fix the problem.- investigate the case/send revised credit
card stateme
the table bekow gives information about consumer spending on different items in fiev different countries in 2002.
More and more people want to buy famous brands ofclothes, carsand other items. What are the reasons? Do you think it is a positive or negative development?
You own an old item that you think is valuable and would like to sell. Write a letter to the owner of an antique's shop.
In your letter:
• explain how you found the shop
• describe the item that you would like to sell
say how much you would like to sell the item for
Write at least 150 words. You do NOT need to write any addresses
You ordered an item from an online store and it has arrived damaged.
Write a letter to the retailor to complain. In the letter.
-Explain why are you unhappy.
-request a refund.
-make arrangements to return the damaged item.
You recently purchased an item from a local store, but you are not satisfies with your purchase. Write a letter to the manager of the store. In your letter
•Describe the item you bought and why you need it
•explain why you are not happy with it
• say what you would like the manager to do
Begin your letter as follows:
Dear Sir or Madam,
People will stop buying printed items due to the advancement of technology. To what extent do you agree or disagree?
A new neighbour has moved in next door and has taken your main rubbish bin.
Write a letter to your new neighbour requesting that they return the item. In the letter:
– Explain that new bins must be sourced from the local council
– Request that the person returns your bin immediately
– Inform the person of what further actions you will take should they not return your bin
Write a letter of complaint about late delivery to the website where you ordered an item. In the letter, you should tell:-
- What item did you order?
- Why and when did you order that item?
- How would you like them to resolve this issue?
The table below gives information on consumer spending on different items in five different countries in 2002. Summarise the information by selecting and reporting the mainfeatures, and make comparisons where relevant.
Write a letter
You bought a set of China tea cups from a famous department store, as a Christmas present for your sister. When you reached home, you found that a few cups were broken. You went back to exchange the damaged cups, with the receipt, but the sales executive refused to take them back.
Write an email to the store manager in about 150-200 words. Your email should do the following things:
State what problem you had with the purchased item.
Complain about the inability of the sales staff to address the problem.
Describe how you want the store to solve the problem to your satisfaction."
You recently bought a camera while travelling overseas. When you got to your destination you discovered that some important items were missing from the box.
Write a letter to the local representative of the company. In your letter
give details of the camera and where you bought it
explain what has happened
say what you want him/her to do about it
you recently ordered something online. When the the delivery cam it was not complete
Write a letter to the company. In your letter:
explain what you ordered and what was missing from your delivery
explain the importance of this delivery
ask for a replacement item to be sen
You have lost an item of value on a train. Write a letter to the railway company.
In your letter:
describe the item
explain where and when you left it
say what action you would like the company to take
Recently returned from overseas by air and left a valuable item on the plane. Write a letter to the airline manager
-Describe the item
-Why it is important to you
-What you would likr the airline manager to do
Shops are selling more of imported food items. Some people think that they should sell local food rather than imported items. What extent do you agree or disagree.
The table shows information about spending money on some items in 2002.
You accidentally left an important item while checking out of a hotel. Please write a letter to the hotel manager and ask him/her to send the item back to you.
In your letter
provide the details of your stay;
describe the item you left behind;
tell the hotel manager how to return it to you.
The table below gives infromation on consumer spending on different items in five different countries in 2002. Summarise the information by selecting and reporting the main features, and make comparisons where relevant.
The table below gives information on consumer spending on different item in five different countries in 2020.
You recently bought an electronic item from a store, but it stopped working within a few days.
Write a letter to the store manager. In your letter:
•Describe the item
•Explain the problem
•Say what you would like the manager to do
On a recent holiday you lost a valuable item. Fortunately, you have travel insurance to cover the cost of anything lost. Write a letter to the manager of your insurance company. In your letter
-describe the item you lost
-explain how you lost it
-tell the insurance company what you would like them to do.
On a recent holiday you lost a valuable item. Fortunately you have travel insurance to cover the cost of anything lost. •describe the item you lost •explain how you lost it •tell the insurance company what you would like them to do
The table below gives information on consumer spending on different items in five different countries in 2002. Summarize the information by selecting and reporting main features, and make comparisons where relevant. (Minh)
The pie charts below show the percentages of expenditure on different items in the USA.
You have recently ordered an item through the Internet, but are not happy with the purchase. Write to the company. In your letter:
– describe what you purchased,
– explain why you are not happy with the purchase,
– tell them what you would like them to do about the situation.
Dear Sir or Madam,
The table below gives information about consumer spending on different items in fiver different countries in 2002. Summarise the information by selecting and reporting the main features, and make comparisons where relevant.
You recently had lunch at a restaurant and accidentally left behind a valuable item. Write a letter to the restaurant manager. In your letter:
When and where you lunched
What item you left behind
What you would like them to do
You ordered an item from an online store and it has arrived damaged. Write a letter to a retailer to complain in the letter Explain why you are unhappy Request a refund Make arrangement to return the damaged item.
These days, many of us prefer to throw damaged things away, whereas in the past people used to repair damaged items and keep them for a long time. Explain why think this change has happened. What are the effects of this change in attitudes?
You recently took a train journey but you left an important item on the train. You phoned the train company to report it but you were not pleased with the response.
Write a letter to the manager of the train company. In your letter
• describe the item you left on the train
• say why you were not pleased with the train company's response to your phone call
• explain what you want the manager to do about it
You have bought some clothing online and are not satisfied with your purchase.
Write a letter to the company that you bought the clothing from. In your letter:
describe the item
explain what the problem is
say what you want the company to do.
You have a Facebook friend living in another country and s/he is curious to learn about a major news item in your country.
Write a letter to your Facebook friend. In your letter
•describe a news story in your country
•explain why people are interested in it
•say how the story personally relates to you
You do NOT need to write any addresses. Begin your letter as follows:
Dear ...,
More and more people want to own items by famous brands. What are the reasons for this? Is it a negative or positive impact?
You ordered an item from an online store and it has arrived damaged.
Write a letter to the retailer to comlain. In the letter.
-Explain why you are unhappy.
-Request a refound.
-Make arrangements to return The damaged item.