You bought a set of China tea cups from a famous department store, as a Christmas present for your sister. When you reached home, you found that a few cups were broken. You went back to exchange the damaged cups, with the receipt, but the sales executive refused to take them back. • State what problem you had with the purchased item. • Complain about the inability of the sales staff to address the problem. • Describe how you want the store to solve the problem to your satisfaction.
On a recent holiday you lost a valuable piece of jewellery. Fortunately you have travel insurance which covers the cost of any lost or damaged items. White a letter to the manager of your insurance company. In your letter,
-Describe the item you lost
-Explain how you lost it
-Tell the insurance company what you would like to do
You have just received a credit card statement from your bank. The statement lists a number of expensive purchases that you are sure you did not make.
Write a letter to the bank manager. In the letter:
• Introduce yourself.
• Explain that you did not buy the items listed.
• Say what you would like the bank to do to fix the proble
The table below gives information on consumer spending on different items in five different countries in 2002. Summarize the information by selecting and reporting main features, and make comparisons where relevant. (MINH BUI)
You have lost an item of value on a train.
Write a letter to the railway company. In your letter
•describe the item
• explain where and when you left it
• say what action you would like the company to take
Write at least 150 words.
You do NOT need to write any addresses.
Begin your letter as follows
In many countries, as people are earning more these days, they are also spending money in buying more and more items. Do you think it is a positive or negative development?
you have lost an item of value on a train. write a letter to the railway company
You have bought an item of clothing at an online store. However, when the item arrived it was the wrong size and colour. Write a letter to the customer service manager of the company. In your letter
• describe the problem
• say how you feel about this
• say what you want the manager to do.
You have just received a credit card statement from your bank. The statement lists a number of expensive purchases that you are sure you did not make.
Write a letter to the bank manager. In the letter:
• Introduce yourself.
• Explain that you did not buy the items listed. – I am on vacation
• Say what you would like the bank to do to fix the problem.- investigate the case/send revised credit card statement
You recently went to the cinema and think that you left something that belongs to you there. Write a letter to the cinema manager. In your letter say when you were at the cinema and which film you saw describe what item
you recently ordered something online. When the the delivery cam it was not complete
Write a letter to the company. In your letter:
explain what you ordered and what was missing from your delivery
explain the importance of this delivery
ask for a replacement item to be sent
The table below shows on consumer spending on different items in five diffrerent countries in 2002 .
the table below shows the proportion of income spent on 4 common items in the UK in 1998. 23. 45
On a recent holiday you lost a valueable item. Fortunately you have travel insurance to cover the cost of anything lost.
Write a lettr to the manager of your insurance company. In your letter
The graph below shows the average daily sales of selected food items at the Brisk Cafe by season. Summarize the information by selecting and reporting the main features, and make comparisons where relevant.
Recently, you went for shopping at a famous mall. When you returned, you realised that you had been charged for items you did not actually buy.
Write a letter to the authority in-charge explaining what has happened. In your letter,
● describe the situation
● explain the items you have bought and their cost
● tell him how you feel about the error and ask him to do something about it
You recently purchased an item from a local store, but you are not satisfied with your purchase. Write a letter to the manager of the store. In your letter:
Describe the item you bought and why you need it.
Explain why you are not happy with it.
Say what you would like the manager to do.
Write a letter to the retailer to complain. In the letter:
– Explain why you are unhappy
– Request a refund
– Make arrangements to return the damaged item
An increasing number of people want to buy clothes, shoes, and other items produced by famous international brands. Why is this? Do you think it is a positive or a negative development?
the table below gives information on consumer spending on different items in tour different countries in 2008
People nowadays are used to disposable items meaning that they use things for short time and throw them away. What do you think is the cause of this and what problems can it lead to?
More and more people want to buy famous brands of clothes, cars, and other items. Many have encouraged this behavior, but others believe it has caused modern society to be worse off. Discuss both views and provide your opinion.
you recently ordered something online. When the the delivery cam it was not complete
Write a letter to the company. In your letter:
explain what you ordered and what was missing from your delivery
explain the importance of this delivery
ask for a replacement item to be sen
the table below gives information on consumer spending on differnet items in five different countries in 2002.
You forgot an item of clothing at the hotel where you stayed recently. Write a letter to the hotel manager and include the following:
– When did you stay and in what room?
– Describe the item you left behind.
– What would you like the manager to do about it?
The Bar graph below shows the Expenditure in Million Pounds on fast food items by income groups in the UK. Write a report for a university lecturer describing the information below. » »
On a recent holiday, you lost a valubale item.
Fortunately, you have travel insurance to cover the cost of anything lost. Write a letter to the manager of your insurance company, in your letter -
Describe the item you lost
- Explain how you lost it
-Tell the insurance company what you would like to do
You recently had some items shipped to you from overseas. Upon receiving the shipment, you found some things damaged in transit. Write a letter to the manager of the shipping company.
In your letter
•provide the details of your shipment
•describe the damage
•say what action you want the company to take
The table bellow gives information on consumer spending on different items in five different countries in 2002
You recently ordered something online. When the delivery came it was not complete. Write a letter to the company. In your letter: - Explain what you ordered and what was missing from your delivery - Explain the importance of this delivery - Ask for a replacement item to be sent
Studies suggest that the rise in the consumption of junk foods is the major cause of obesity. Some people argue that this problem can be tackled to a great extent by increasing the price of these food items. Do you agree or disagree?
Write a letter to an electronic company requesting information about their latest model of digital camera you have seen advertised. Ask about the following items
The price and availability of the new camera
The exact size and special functions the set have
You have recently used a moving company to move your household items to a new place and they have been damaged in transfer. Write a letter to the company’s manager and say
– When and where did it take place?
– What is your complaint?
– Suggest a reasonable solution.
You have not seen a close friend for a very long time. You also still have a few of your friend’s belongings that were left at your house the last time she visited. In your letter include:
- Why you are writing
- What you’ve been doing since you last spoke together
- Apologize for still having the items and ask how you can return them
Write at least 150 words. You do NOT need to write any addresses.
The table below gives information on consumer spending on different items in five countries in the year 2002. Summarise the information by selecting and reporting the main features and make comparisons where relevant (Vu Huyen)
The chart below illustrates the percentage of British households that had various items in 2001 and 2008 Summarise the information by selecting and reporting the main features, and make comparison where relevant.
The bar chart below shows the average number of food and drink items sold per day at Brisk Cafe during the summer and winter seasons. Summarize the information by selecting and reporting the main features, and make comparisons where relevant.
Write a letter of complaint about late delivery to the website where you ordered an item. In the letter, you should tell:-
- What item did you order?
- Why and when did you order that item?
- How would you like them to resolve this issue?
"According to those in the travel business, the nature of the average 'holiday' is changing. Rather than seeking a relaxing break in a far-away place, people now want excitement on their holidays and are keen to participate in unusual and challenging activities. Do you agree or disagree?"
You recently bought a camera while travelling overseas. When you got to your destination you discovered that some important items were missing from the box.
Write a letter to the local representative of the company. In your letter
give details of the camera and where you bought it
explain what has happened
say what you want him/her to do about it
You have a Facebook friend living in another country and s/he is curious to learn about a major news item in your country.
Write a letter to your Facebook friend. In your letter
describe a news story in your country
explain why people are interested in it
say how the story personally relates to you
Write a letter to the manager of your insurance company. In your letter: -describe the item you lost -explain how you lost it -tell the insurance company what you would like them to do.
You have lost an item of value on a train.
Write a letter to the railway company. In your letter
describe the item
explain where and when you left it
say what action you would like the company to take
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
The graph below shows the average daily sales of selected food items at the Brisk Café, by season. Summarise the information by selecting and reporting the main features, and make comparisons where relevant.
The table below gives information on consumer spending on different items in five different countires in 2002. Summarize the information by selecting and reporting the main features, and make comparisons where relevant. (Cong Thanh)
You bought a piece of furniture from a store in another town recently. There is a problem with the item you bought. Write a letter to the store manager. In your letter– Provide the details of your purchase
– Describe the problem that you have with it
– Suggest what can be done about it.
The table below gives information on consumer spending on different items in five different countries in 2002. Summarise the information by selecting and reporting the main features, and make comparisons where relevant. Percentage of national consumer expenditure by category - 2002
You have recently ordered an item through the Internet, but are not happy with the purchase. Write to the company. In your letter:
– describe what you purchased,
– explain why you are not happy with the purchase,
– tell them what you would like them to do about the situation.
Dear Sir or Madam,
On a recent holiday you lost a valuable item. Fortunately, you have travel insurance to cover the cost of anything lost.
Write a letter to the manager of your insurance company. In your letter
•describe the item you lost
•explain how you lost it
•tell the insurance company what you would like them to do
On a recent holiday you lost a valuable item. Fortunately you have travel insurance to cover the costs of anything lost.
write a letter to the manager of your insurance company. In your letter :
describe the item you lost
explain how you lost it
tell the insurance company what woul you like them to do.