You recently bought some train tickets for a journey a week in advance. When
you went to the station to catch the train, you were told you could not use the
tickets and the staff were very unhelpful to you.
Write a letter to the train company. In your letter
• describe the problem you had with the tickets
• say why you were unhappy with the sta
• suggest what action the train company should take
Sales companies should recruit people who are hungry for money as they will make the most dedicated workers. Do you think money is the driving force behind hardwork? What factors should be taken into consideration when recruiting staff for sales position?
More and more women go out to work. Is it the government's responsibility to subsidise them and provide free staff and facilities to care for their children? To what extent do you agree or disagree with this idea?
You have recently had dinner at an expensive restaurant and you were not satisfied with the food or service.
You have decided to write a letter to the manager to complain about:
•the table you were seated at
•the long delays and unavailability of some items
•the lack of concern by staff members regarding your problems
You went to the local hospital’s Emergency Department with your young child who had severe stomach pains. You had to wait for almost four hours before your daughter was treated by a doctor and, while you were waiting, you were constantly ignored by the other staff.
Write a letter to the Registrar, about the service you received.
Write a letter to the hotel manager praising a staff member. In your letter:
•Explain the situation.
•What they did
• What do you want the manager to do?
Some shops are open 24 hours a day and 7 days a week. Do you think it is a good thing for customers, the shop staff and the economy as a whole?
Some employers offer their employees subsidized membership of gyms and sports club, believing that this will make their staff healthier and thus more effective at work. Do you agree or disagree?
You are the manager of a restaurant that has received a letter of complaint about poor service from a member of your staff.
Write a letter of apology to the person who has complained. In your letter:
-Say how sorry you are that the person has had poor experience.
-Explain what action has been taken against the staff member.
-Offer a free meal for four people at the restaurant as a gesture of goodwill.
The table presents information about university-level academic staff in one country. Summarise the information by selecting and reporting the main features, and make comparisons where relevant.
Some people become famous in their early age. Is it bad or good? Discuss and give your opinion.
Write a letter to your manager to request setting up a cafeteria for the staffs.
In your letter, you should tell:
what you heard about the inconvenience from the staffs
how you feel about it
what suggestion you can give
You recently visited a store and did not like the customer service there. Write a letter to the store manager and say:
1) What was the issue there?
2) Why wasn't the staff helpful?
3)Suggest what can be done about it?
Employers should give their staff at least four weeks of holiday a year to help employees get better at their jobs. To what extent do you agree or disagree?
Some employers want to be able to contacts their staff at a all times, even on holidays. Does this development have more advantages than disadvantages?
You recently visited a theatre and had an accident there. The staff were very helpful. Write a letter to the manager giving good feedback.
In your letter, you should tell:
– and describe the accident
– how the staff helped you
– how similar situations could be prevented in the future.
Some employers offer their employees subsidized membership of gyms and sport clubs, believe that this will make their staff healthier and more effective at work. Other employees find no benefit doing so. Discuss both views.
You recently stayed at a hotel and you had a great time.
Write a letter to the hotel. In your letter
thank the manager and his staff
give some particular examples of why you enjoyed your stay at the hotel so much
explain that you have written a review of the hotel on a popular website for tourists
You should
You do NOT need to write any addresses. Begin your letter as follows:
Dear Sir or Madam,
Some companies have uniforms for their staff which must be worn at all times. Discuss the advantages and disadvantages of this. #companies #uniforms #staff #times
The graph below shows the Satisfaction rating of the staff in four colleges from 1991 to 2002. Write a report for a university lecturer describing the information shown below.
You have organized 90th birthday of your relative and invited elderly guests also. It was a successful party. Write a letter to the hotel manager to provide the feedback.
In your letter you should tell
When the party was
Why it was successful
Thank for a staff member who was really helpful
Your company has recently introduced a new uniform for the staff. But you have learned that the staff members are not happy about it.
Write a letter to your manager about it. In your letter,
•explain why you think the staffs are not happy with the new uniform
• what you want the new uniform to be like
• and give some suggestions to handle the situation
More and more women go out to work. It is the government's responsibility to subsidise them and provide free staffs and facilities to care for children. To what extent do you agree or disagree with this idea?
Write a letter to your manager to request setting up a cafeteria for the staff.
In your letter, you should tell:
-what you heard about the inconvenience from the staff
-how you feel about it
-what suggestions you have
The chart below shows the proportion of staff employed by age in the public sector in the UK in 2015 and 2020. Summarise the information by selecting and reporting the main features and make comparisons where relevant.
Write a letter to your manager to request setting up a cafeteria for the staff. In your letter, you should tell:
what you heard about the inconvenience from the staff
how you feel about it
what suggestions you have
The company you work has decided to close the cafeteria, as the staff is not using it much. You are not happy with the decision. Write a letter to the director.
-Give reason of low usage
-How will it affect the staff
-Suggest ways to improve it
Some people think that interview is an unreliable way for a company to recruit new staff, and there are better selection methods. To what extent do you agree or disagree?
The oficce you work in does not have any cafeteria for staff. Write a letter your manager to request setting up a cafeteria for the staff.
The office you work in does not have any cafeteria for staff. Write a letter to your manager to request setting up a cafeteria for the staff.
In your letter, you should tell,
what you heard about the inconvenience from the staff
how you feel about it
what suggestions you have about setting up a cafeteria
Some employers offer their employees subsidizedmembership of gyms and sport clubs , believe that this will make their staff healthier and more effective at work . Other employees find no benifit doing so. Discuss both views .
More and more women go out to work. It is the government's responsibility to subsidise them and provide free staffs and facilities to care for children. To what extent do you agree or disagree with this idea?
Some companies have uniforms for their staff which must be worn at all times. What are the advantages for a company of having a uniform? Are there any benefits of having a uniform for the staff?
Some shops are open 24 hours a day and 7 days a week. Do you think it is a good thing for the customers, shop staff and society as a whole?
Some employers offer their employees subsidized membership of gyms and sports clubs, believing that this will make the staff healthier and thus more effective at work. Other employers see no benefit in doing so. Discuss both news and give your opinion.
Your company holds a staff party every every in the same hotel. This time you are tasked to organize the party and you have to write a letter to the hotel's manager. Include the following in your letter.
- Write about your past experience with the hotel
- What are your impressions with the hotel's service?
- What you want to ask the manager
The graph shows the percentage of male and female academic staff members across the faculties of a major university in 2012. Summarize the information by selecting the main features, and make comparisons where relevant.
You have visited a store and bought set of china tea cups which later you found broken but store denied to replace it. Write a letter to the manager of the store describing situation.
In your letter add following points:
•State what problem you had with the purchased item.
•Complain about the inability of the sales staff to address the problem.
• Describe how you want the store to solve the problem to your satisfaction.
You have organized a 90th birthday party for your relatives and invited elderly guests. It was a successful party. Write a letter to hotel manager to provide the feedback.
When the party took place.
Why it was successful.
Thank a staff member who was really helpful.
You recently visited a tourist attraction and you were very pleased with the help given to you by the staff.
Write a letter to the head of staff at the tourist attraction. In your letter:
give details of the circumstances of your visit
describe the help given to you by the staff
say what you want the head staff to do
You should write at least 150 words.
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
Some shops are open 24 hours a day and 7 days a week. Do you think it is a good thing for the customer, shop staff and company as a whole?
You have organised on 19th birthday party for your relative and invited elderly gas. It was a successful party. Write a letter to the hotel Manager, to provide the feedback: in your letter, you should tell:
- when the party took place
- why it was successful
- thanks for staff member who was really helpful.
Write a letter to the hotel. In your letter
thank the manager and his staff
give some particular examples of why you enjoyed your stay at the hotel so much
explain that you have written a review of the hotel on a popular website for tourists
Some people think that only staff who worked in the company for a long time should be promoted to higher positions. What is your opinion on this?
Employment should give their staff at least a 4-week holiday a year to make employees better at their jobs. To what extend do you agree or disagree?
Employers should give their staff at least four weeks’ holiday a year to make employees better at their work. To what extent do you agree or disagree with this view?
Write a complaint letter to the airline manager regarding the behaviour of one of staff members on your. flight .In your letter
Give full details of your flight
Say what the problem with the staff member was
What would you like the manager to do regarding this matter
The company you work for is planning to provide special training for staff. Your duty is to find out if the local conference centre has suitable facilities in order to hold the training.
Write a letter to the manager of the conference centre. In your letter
• Give some details about the training course
• Describe what kind of equipment you will need for the course
• Ask some questions about the facilities at the conference centre
Your company is going to organise a special training course for a few staffs. Your manager has asked you to find out if the local conference centre has the right facilities to hold this course. Write a letter to the manager of the conference centre. In your letter: give details about the course describe what equipment you will need for the course ask some further questions about the facilities at the conference centre
You are a manager of a restaurant that has received a letter of compliant about poor service from a member of your staff.
Write a letter of apology to the person who has complained. In your letter
. say how sorry you are that the person has had a poor experience
. explain what action has been taken against the staff member
. offer a free meal for four people at the restaurant as a gesture of goodwill
WRITING TASK 1
You should spend about 20 minutes on this task.
You recently stayed at a hotel and you had a great time.
Write a letter to the hotel. In your letter
thank the manager and his staff
give some particular examples of why you enjoyed your stay at the hotel so much
explain that you have written a review of the hotel on a popular website for tourists
You should write at least 150 words.
You do NOT need to write any addresses. Begin your letter as follows:
Dear Sir or Madam,