Many jobs require ongoing training and research to stay competitive in a world with rapidly evolving information and technology. Some believe that it is the responsibility of businesses to pay for this training for their staff while others feel it is up to the individual. Discuss both views and give your own opnion.
The graph shows the percentage of male and female academic staff members across the facilities of a major university in 2012. Summarise the information by selecting and reporting the main feature and make comparisons where relevant.
Some employers want to be able to contacts their staff at a all times, even on holidays. Does this development have more advantages than disadvantages?
You are employed by a large restaurant chain. Your line manager has written to you to ask your opinion on plans for the yearly staff trip in the coming winter. There are two options to choose from and your manager would like feedback on which you think is best. Option A: Take all the employees to a local restaurant with a small charge to each employee. Option B: Have a ‘pot luck’ dinner at the office, where everyone brings a dish that they have bought or prepared.
You are a manager of a restaurant that has received a letter of compliant about poor service from a member of your staff.
Write a letter of apology to the person who has complained. In your letter
. say how sorry you are that the person has had a poor experience
. explain what action has been taken against the staff member
. offer a free meal for four people at the restaurant as a gesture of goodwill
The graph shows the percentage of male and female academic staff members across the faculties of a major university in 2012 summarise the information by selecting and reporting the main features, and make comparisons where relevant.
Some shops are open 24 hours a day and 7 days a week. Do you think it is a good thing for the customer, shop staff and company as a whole?
Some employers offer their employees subsidized membership of gym or sports clubs, believing that this will make their staff healthier and thus more effective at work. Other employers see no benefit in so doing. Discuss both views and give your opinion. Give reasons for your answer and include any relevant examples from your own experience or knowledge.
You are the manager of a restaurant that has received a letter of complaint about poor service from a member of your staff.
Write a letter of apology to the person who has complained. In your letter:
-Say how sorry you are that the person has had poor experience.
-Explain what action has been taken against the staff member.
-Offer a free meal for four people at the restaurant as a gesture of goodwill.
You have organised on 19th birthday party for your relative and invited elderly gas. It was a successful party. Write a letter to the hotel Manager, to provide the feedback: in your letter, you should tell:
- when the party took place
- why it was successful
- thanks for staff member who was really helpful.
You have visited a store and bought set of china tea cups which later you found broken but store denied to replace it. Write a letter to the manager of the store describing situation.
In your letter add following points:
• State what problem you had with the purchased item.
• Complain about the inability of the sales staff to address the problem.
• Describe how you want the store to solve the problem to your satisfaction.
Some people think that marketing helps promote products to the public. Others claim that well-trained, competent staff are the key to success. Discuss both views and give your opinion.
Some employers want to be able to contact their staff at all times, even during the holidays. Does this development have more advantages than disadvantages?p
Your local library is hiring a new staff member, and you are interested in applying for the position.
Write a letter to the library manager to apply for the job.
•explain why you are interested in working at the library
• describe your relevant qualifications and experience
ask about the next steps in the hiring process
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Some employers offer their employees subsidizedmembership of gyms and sport clubs , believe that this will make their staff healthier and more effective at work . Other employees find no benifit doing so. Discuss both views .
Some companies have uniforms for their staff which must be worn at all time. What are the advantages for a company of having a uniform? Are there any benefit of having uniform for a staff?
Some people think that companies should recruit people who are hungry for money as they will make the most dedicated workers. Do you think money is the driving force behind hard work? What factors should be taken into consideration when recruiting staff for sales positions?
Some employers offer their employee subsided membership of gyms and sports clubs, believing that this will make their staff healthier and thus more active at work other employers see no benefit in doing so discussed the argument from both aspects of you and give your opinion.
The company you work has decided to close the cafeteria, as the staff is not using it much. You are not happy with the decision. Write a letter to the director
Give reason of low use
How it will affect the staff
Suggest ways to improve it
You recently bought some train tickets for a journey a week in advance. When you went to the station to catch the train, you were told you could not use the tickets and the staff were very unhelpful to you.
Write a letter to the train company. In your letter:
Describe the problem you had with the tickets
Say why were unhappy with the staff
Suggest what action the train company should take
The chart below shows the proportion of staff employed by age in the public sector in the UK in 2015 and 2020. Summarise the information by selecting and reporting the main features and make comparisons where relevant.
5.Employers should give their staff at least a 4-week holiday a year. It can make them perform better in their work. To what extent do you agree or disagree?
Employers should give their staff at least 4 weeks' holiday every year to make them perform better at their jobs. To what extent do you agree or disagree?
The company you work has decided to close the cafeteria, as the staff is not using it much. You are not happy with the decision. Write a letter to the director
Give reason of low usage
How will it affect the staff
Suggest ways to improve it
You recently stayed at a hotel and had a great experience. Write a letter to the hotel manager to express your satisfaction. In your letter:
Describe your stay
Mention the helpful staff or special service
Say what you’ll recommend to others
You recently visited a theatre and had an accident there. The staff were very helpful. Write a letter to the manager giving good feedback.
In your letter, you should tell:
– and describe the accident
– how the staff helped you
– how similar situations could be prevented in the future.
Some employers offer their employees subsidized membership in gyms and sport clubs, believe that this will make their staff healthier and more effective at work . Other employees find no benifit doing so. Discuss both views .
The table presents information about university-level academic staff in one country. Summarise the information by selecting and reporting the main features, and make comparisons where relevant.
Write a letter to the hotel manager praising a staff member. In your letter:
•Explain the situation.
•What they did
•What do you want the manager to do?
Employment should give their staff at least a 4-week holiday a year to make employees better at their jobs. To what extend do you agree or disagree?
Some employers offer their employees subsidized membership of gyms and sport clubs, believe that this will make their staff healthier and more effective at work. Other employees find no benefit doing so. Discuss both views.
Some shops are open 24 hours a day and 7 days a week. Do you think it is a good thing for customers, the shop staff and the economy as a whole?
Some people think that employers should give its staff at least four weeks holidays a year to make employees better at their jobs. To what extent do you agree or disagree?
Many organisations and companies ask their staff to wear a uniform. What are the advantages and disadvantages of this? What kind of jobs should have a work uniform?
Some companies have uniforms for their staff which must be worn at all times. What are the advantages for a company of having a uniform? Are there any benefits of having a uniform for the staff?
You recently had a positive experience at a department store where a staff member was vey helpful to you. Write a letter to the store manager. In your letter,
Mention which part of the store you visited
Describe how the staff member assisted you
Suggest what would you like the manager to do to reward their good services.
You recently visited a department store. One member of staff at the store was very helpful to you and you want to tell the store about this.
Write a letter to the store manager. In your letter.
- say which part of the store you visited
- describe how this member of staff was helpful to you
- say what you would like the manager to do
Employers should give their staff at least four weeks’ holiday a year to make employees better at their work. To what extent do you agree or disagree with this view?
Some companies have uniforms for their staff which must be worn at all times. What are the advantages for a company of having a uniform? Is there any benefit of having a uniform for a staff?
More and more women go out to work. Is it the government's responsibility to subsidise them and provide free staff and facilities to care for their children? To what extent do you agree or disagree with this idea?
The graph below shows the Satisfaction rating of the staff in four colleges from 1991 to 2002. Write a report for a university lecturer describing the information shown below.
You were recently impressed by a staff member at a supermarket.
Write a letter to the manager of the supermarket. In your letter:
•Describe the situation
•Explain how you were helped
•State what you are going to do as a result of this good experience
Write at least 150 words. You do NOT need to write any addresses.
Begin your letter as follows:
You recently visited a tourist attraction and you were very pleased with the help given to you by the staff.
Write a letter to the head of staff at the tourist attraction. In your letter:
give details of the circumstances of your visit
describe the help given to you by the staff
say what you want the head staff to do
You should write at least 150 words.
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
Some employers offer their employees subsidized memberships of gyms and sport clubs, believing that this will make their staff healthier and more effective at work, other employers see no benefit in doing so. Discuss both views and present your opinion.
You should spend 20 minutes on this task The graph shows the percentage of male and female academic staff member across the faculty of a major university in 2012. Summarise the information by selecting and reporting the main feature and make comparison where relevant
You use the local swimming pool often and during one of your visit you have encountered a problem. Write a letter to the manager and say
– What the problem was and when it happened
– What the swimming pool staff have done about it
– Suggest your own solution to the problem.
You have recently visited a tourist attraction and are very pleased by the help given to you by the staff. Write a letter to the staff manager.
Give details of your visit
Describe how the staff helped you
What you want the manager to do
You recently visited a store and did not like the customer service there. Write a letter to the store manager and say:
1) What was the issue there?
2) Why wasn't the staff helpful?
3)Suggest what can be done about it?
You recently bought some train tickets for a journey a week in advance. When you went to the station to catch the train, you were told you could not use the tickets and the staff were very unhelpful to you.
Write a letter to the train company. In your letter
•describe the problem you had with the tickets
•say why you were unhappy with the staff I
•suggest what action the train company should take
The charts below show the qualifications of staff in an advertising company in 1990 and 2010. Summarise the information by selecting and reporting the main features, and make comparisons where relevant.