IELTS Writing Samples by topic

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I am writing this letter to draw your attention to the poor quality packing of the blender I order. I had placed an online item but the glass material was cracked. My serial number was MX6549 and I ordered it on 20 March
I recently ordered a Kitchenmax blender from your online shop, and was disappointed to discover that the glass portions of the appliance had been smashed during transit.
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