You ordered an item from an online shopping store and it has arrived damaged. Write a letter to the retailer to complain. In your letter: • Explain why you are unhappy • Request a refund • Make arrangements to return the damaged item

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Dear Sir or Madam, I recently ordered a Kitchenmax blender from your online shop

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and was disappointed to discover that the glass portions of the appliance had been smashed during transit. I would have expected the package to be wrapped more effectively in order to avoid incidents

such

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this

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, but there was almost no padding material in the box. I would like you to arrange for the return of the item and to process a full refund as soon as is convenient

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since the blender was intended to be a gift for an occasion that has already passed. The order number was KX3564686, and it was delivered on 24/09/2017. If you need to book a time for a courier to collect the parcel, you can contact me at

this

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email address, but it must be within the

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two weeks as I will be moving to Washington. Kind regards, Angela Bradford

mandeepsinghsony2022Fri Mar 18 2022

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3
Linking words
meeting the goal of 7 or more
0
Word repetition
meeting the goal of 3 or fewer
2
Grammar mistakes
detected issues

0123456789.0505

Overall Band Score

Coherence and Cohesion: 9.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 7.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 7.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 6.0

Complete response

Suitable writing tone

Appropriate word count

7 paragraphs

152 words

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Topic Vocabulary:

I am writing to express my disappointment
I regret to inform you that
I am dissatisfied with the item I received
The item arrived damaged
The product is in unsatisfactory condition
I expected better quality
I would like to request a refund
I kindly ask for your assistance in resolving this matter
I would appreciate it if you could provide instructions
I suggest arranging a pick-up service
I expect a prompt response and resolution
I hope for a satisfactory outcome

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You ordered an item from an online shopping store and it has arrived damaged. Write a letter to the retailer to complain. In your letter: • Explain why you are unhappy • Request a refund • Make arrangements to return the damaged item

Wealthy nations should assist poorer countries with humanitarian relief during natural disasters. Do you agree or disagree?

Some people believe that children’s time outside of school should be filled with scheduled activities such as art and music classes and sports. Others feel that children need free time to play and relax. Discuss both these views and give your own opinion.

In some countries owning a home rather than renting one is very important for people. Why might this be the case? Do you think this is a positive or negative situation?

Some children spend hours every day on their smartphones. Why is this the case? Do you think this is a positive or a negative development? Give reasons for your answer and include any relevant examples from your own knowledge or experience.