You ordered an item from an online shopping store and it has arrived damaged. Write a letter to the retailer to complain. In your letter: • Explain why you are unhappy • Request a refund • Make arrangements to return the damaged item

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Dear Sir or Madam, I recently ordered a Kitchenmax blender from your online shop
,
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and was disappointed to discover that the glass portions of the appliance had been smashed during transit. I would have expected the package to be wrapped more effectively in order to avoid incidents
such
as
this
, but there was almost no padding material in the box. I would like you to arrange for the return of the item and to process a full refund as soon as is convenient
,
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since the blender was intended to be a gift for an occasion that has already passed. The order number was KX3564686, and it was delivered on 24/09/2017. If you need to book a time for a courier to collect the parcel, you can contact me at
this
email address, but it must be within the
next
two weeks as I will be moving to Washington. Kind regards, Angela Bradford
Submitted by mandeepsinghsony2022 on

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Topic Vocabulary:
  • I am writing to express my disappointment
  • I regret to inform you that
  • I am dissatisfied with the item I received
  • The item arrived damaged
  • The product is in unsatisfactory condition
  • I expected better quality
  • I would like to request a refund
  • I kindly ask for your assistance in resolving this matter
  • I would appreciate it if you could provide instructions
  • I suggest arranging a pick-up service
  • I expect a prompt response and resolution
  • I hope for a satisfactory outcome
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