You ordered an item from an online shopping store and it has arrived damaged. Write a letter to the retailer to complain. In your letter: • Explain why you are unhappy • Request a refund • Make arrangements to return the damaged item

Dear Sir or Madam, I recently ordered a Kitchenmax blender from your online shop
,
Remove the comma
apply
show examples
and was disappointed to discover that the glass portions of the appliance had been smashed during transit. I would have expected the package to be wrapped more effectively in order to avoid incidents
such
as
this
, but there was almost no padding material in the box. I would like you to arrange for the return of the item and to process a full refund as soon as is convenient
,
Remove the comma
apply
show examples
since the blender was intended to be a gift for an occasion that has already passed. The order number was KX3564686, and it was delivered on 24/09/2017. If you need to book a time for a courier to collect the parcel, you can contact me at
this
email address, but it must be within the
next
two weeks as I will be moving to Washington. Kind regards, Angela Bradford
Submitted by mandeepsinghsony2022 on

Unauthorized use and/or duplication of this material without express and written permission from this site’s author and/or owner is strictly prohibited. Excerpts and links may be used, provided that full and clear credit is given to Writing9 with appropriate and specific direction to the original content.

Essentional vocabulary list for IELTS Writing 7+

Learn how to write high-scoring essays with powerful words.
Download Free PDF and start improving you writing skills today!
Topic Vocabulary:
  • I am writing to express my disappointment
  • I regret to inform you that
  • I am dissatisfied with the item I received
  • The item arrived damaged
  • The product is in unsatisfactory condition
  • I expected better quality
  • I would like to request a refund
  • I kindly ask for your assistance in resolving this matter
  • I would appreciate it if you could provide instructions
  • I suggest arranging a pick-up service
  • I expect a prompt response and resolution
  • I hope for a satisfactory outcome
What to do next:
Look at other essays: