With the recent developments online people can leave their views or opinions about certain godds or services they have purchased. Is it a good or a bad thing?

Online forums and review sections are increasingly becoming part of the e-commerce websites. Where customers can submit their feedback about a certain
product
or
service
. While some people believe that it harms the image of a company, I personally argue that it helps the customer to choose the right
product
or seller. The prime disadvantage of online forums is the bogus reviews, which are given just to damage the reputation of a brand or company. In the absence of any authority on most of the platforms, anyone can anonymously leave a bad comment.
However
, companies are working to resolve
this
certain issue to make reviews and feedbacks more authentic.
For instance
, Amazon, nowadays, allows only the registered customers to leave the review or comment. Having said that, I believe that, the feedback sections help customers to choose the right brand or
service
provider. People often leave their positive or negative reviews after using a
product
.
This
gives the potential customer an idea whether the
product
or
service
will fulfil their demand or not.
Besides
, it
also
tells about the quality of the
service
being provided.
For instance
, before ordering food from Zomato, a food ordering platform, I often go through the reviews for the restaurant or outlet. Simply, these reviews try to build trust among customers and sellers. In conclusion, fake comments are a negative aspect of online forums.
However
, the way it helps to build trust is the reason because of which I agree that
this
is the positive development.
Submitted by zaid.qassem1991 on

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