With the recent developments online people can leave their views or opinions about certain godds or services they have purchased. Is it a good or a bad thing?

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Online forums and review sections are increasingly becoming part of the e-commerce websites. Where customers can submit their feedback about a certain
product
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or
service
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. While some people believe that it harms the image of a company, I personally argue that it helps the customer to choose the right
product
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or seller. The prime disadvantage of online forums is the bogus reviews, which are given just to damage the reputation of a brand or company. In the absence of any authority on most of the platforms, anyone can anonymously leave a bad comment.
However
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, companies are working to resolve
this
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certain issue to make reviews and feedbacks more authentic.
For instance
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, Amazon, nowadays, allows only the registered customers to leave the review or comment. Having said that, I believe that, the feedback sections help customers to choose the right brand or
service
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provider. People often leave their positive or negative reviews after using a
product
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.
This
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gives the potential customer an idea whether the
product
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or
service
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will fulfil their demand or not.
Besides
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, it
also
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tells about the quality of the
service
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being provided.
For instance
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, before ordering food from Zomato, a food ordering platform, I often go through the reviews for the restaurant or outlet. Simply, these reviews try to build trust among customers and sellers. In conclusion, fake comments are a negative aspect of online forums.
However
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, the way it helps to build trust is the reason because of which I agree that
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is the positive development.
Submitted by zaid.qassem1991 on

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