Write a letter to the company that sold you the item. In the letter: give details about the order you made explain what was wrong with the item tell the company what you want them to do about i

Dear Sir or Madam,

Last

Monday I ordered a

cover

for my HTC phone from your eCommerce website. I was excited when it arrived, but very disappointed to find that the product was not as promised and totally unusable. I am hoping you will replace it. In relation to the specifics of the order, I purchased

this

leather

cover

through your website called Electric Gadgets on November 08th using my PayPal account. The order number is 2584205 and I am attaching a copy of my receipt with

this

letter. The issue with the

cover

is that it is not a genuine leather product and I am unable to store my phone inside it securely. The picture of the item on your website clearly shows the

cover

supports the HTC Desire 12+ model and is an original leather product. So I’m sure

this

is a manufacturing flaw. As a solution, and because I really like the design and the look of the

cover

, I am hoping that you will agree to replace it with a new and genuine one for free.

Otherwise

, I would like a full refund and I will be contacting PayPal complaints if I do not hear back from you in regards to

this

within a week. Thank you for giving the matter your attention and I hope to hear your reply soon. Yours faithfully, John Smith