You recently ordered a small item online but when it arrived it was unusable. Write a letter to the company that sold you the item. In the letter: give details about the order you made explain what was wrong with the item tell the company what you want them to do about it

Dear Sir or Madam, I am writing to express my dissatisfaction with the nail's scissors I just bought online from your company. I am really disappointed with your store since I am a regular customer for over 5 years and I have never had

this

problem before. I deserve to be better treated. Two weeks ago, I was surfing on the internet when I found just the nail's cutter I was looking for: a state-of-the-art brand new silver scissors for

nails

that is

just adaptable for anyone nail's size,

thus

I decided to acquire it.

However

, the minute I returned home and decided to try the product, I noticed it was not working in the way it ought to. I was unable to cut my

nails

because each side of the scissors was not aligned to the other. I felt totally damaged with all

this

situation since I just had

this

item to do my

nails

for a wedding party I went at the same night I bought the product, but as I could not use it, I had to go to the party with my

nails

in a terrible condition, not tidy enough for a marriage party. In

this

way, I would like to receive a brand new one, since the one I had just got is unusable, as well as I intend to receive a gift card with some credit to be spent in your store.

Nonetheless

, If those options are not possible, I am going to ask you to make a deposit of the amount spent in it to my bank account, which data information is attached to

this

letter, as the receipt for the shopping for

this

product. I am expecting your comprehension with all over

this

situation, as I look forward to having a swift solution for

this

matter. Yours faithfully, Anna Fraga