You recently ordered a small item online but when it arrived it was unusable. Write a letter to the company that sold you the item. In the letter: give details about the order you made explain what was wrong with the item tell the company what you want them to do about it

Dear Sir or Madam, I am writing to express my dissatisfaction with the nail's scissors I just bought online from your company. I am really disappointed with your store since I am a regular customer for over 5 years and I have never had
this
problem before. I deserve to be better treated. Two weeks ago, I was surfing on the internet when I found just the nail's cutter I was looking for: a state-of-the-art brand new silver scissors for
nails
that is
just adaptable for anyone nail's size,
thus
I decided to acquire it.
However
, the minute I returned home and decided to try the product, I noticed it was not working in the way it ought to. I was unable to cut my
nails
because each side of the scissors was not aligned to the other. I felt totally damaged with all
this
situation since I just had
this
item to do my
nails
for a wedding party I went at the same night I bought the product, but as I could not use it, I had to go to the party with my
nails
in a terrible condition, not tidy enough for a marriage party. In
this
way, I would like to receive a brand new one, since the one I had just got is unusable, as well as I intend to receive a gift card with some credit to be spent in your store.
Nonetheless
, If those options are not possible, I am going to ask you to make a deposit of the amount spent in it to my bank account, which data information is attached to
this
letter, as the receipt for the shopping for
this
product. I am expecting your comprehension with all over
this
situation, as I look forward to having a swift solution for
this
matter. Yours faithfully, Anna Fraga
Submitted by croonf on

Unauthorized use and/or duplication of this material without express and written permission from this site’s author and/or owner is strictly prohibited. Excerpts and links may be used, provided that full and clear credit is given to Writing9 with appropriate and specific direction to the original content.

Word Count

IELTS says that you should write a minimum of 150 words in writing task 1. If you go under word count you will lose marks in task response.

A very long letter will not give you a higher band score.

Aim for between 160 to 190 words in writing task 1. This will ensure a concise letter and will be realistic in terms of time management. You have only 20 minutes to write the letter and you need around 5 minutes of planning time, so you will not be able to write a long letter in 15 minutes.

Discover more tips in The Ultimate Guide to Get a Target Band Score of 7+ »— a book that's free for 🚀 Premium users.

Topic Vocabulary:
  • order number
  • shipment
  • delivery
  • damaged
  • defective
  • package
  • request
  • replacement
  • refund
  • customer support
  • awaiting your prompt response
  • solution
  • photos attached
  • upon inspection
  • apologies in advance
What to do next:
Look at other essays: