You recently took a trip with a taxi company. The driver behaved in an unacceptable way and you had a lot of problems. You complained to the company but no-one has replied to your complaint. Write a letter to the taxi company. In your letter say why you are writing and how you feel explain what happened tell them what you would like them to do.

Dear Uber, I am writing to raise a concern with one of the recent trips I booked with your company. I have been a regular and loyal customer of Uber for more than 3 years now and I highly rely on Uber service for all my intra-city travels.
However
, in
past
Correct article usage
the past

It seems that there is an article usage problem here.

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few
months
Add a comma
,months

It appears that you are missing a comma after the introductory phrase in past few months. Consider adding a comma.

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I have felt that
drivers
have become reluctant to accept trips for which the
payment
mode
has been selected as online.
Drivers
have started to choose cash as a
mode
of
payment
to online payments possibly due to the infrequent payouts that they receive from the company as I have gathered from random conversations with your partner
drivers
. I had an extremely awful experience with one of the bookings because of the mentioned reason. I booked an early morning cab ride to the airport as I had a flight to catch. I was travelling for a
buisness
Correct your spelling
business

If you don’t want buisness to be marked as misspelled in the future, you can add it to your personal dictionary.

meeting which was really important. The cab driver accepted my booking but he did not move from his location for approximately 30 minutes. I kept on calling him persistently and all he said was that he will be arriving shortly. After a long and anxious wait, the driver called back to enquire about the
mode
of
payment
that I had selected.
As
Correct word choice
When

It seems that conjunction use may be incorrect here.

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he got to know the
payment
mode
has been selected as online, he asked me to cancel the trip.
Although
,
Remove the comma
apply

It appears that you have an unnecessary comma after the subordinating conjunction Although. Consider removing the comma.

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it was completely unethical on the driver's part, I had to make a call to cancel the trip myself and bear the cancellation charges since I found myself in a vulnerable position. I am a highly organised person and do not enjoy rushing for places or meetings. That day I had to
do
Unnecessary verb
apply

The verb do appears to be unnecessary here.

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book another cab in a hurry and rush through all the airport formalities to just meet the boarding call in time. As a customer, I do not appreciate the unprofessional behaviour that one of your partners displayed and would like you to take strict action on
such
incidents and focus on your frequent payouts to the
drivers
so that
online
Correct article usage
the online

It seems that there is an article usage problem here.

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mode
of
payment
does not pose as an issue for them.
Additionally
, I would request you
to
Fix the infinitive
apply

It seems that the use of particle to may be incorrect here.

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refund my cancellation charges. Yours faithfully, Charul
Submitted by Toni R on

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Word Count

IELTS says that you should write a minimum of 150 words in writing task 1. If you go under word count you will lose marks in task response.

A very long letter will not give you a higher band score.

Aim for between 160 to 190 words in writing task 1. This will ensure a concise letter and will be realistic in terms of time management. You have only 20 minutes to write the letter and you need around 5 minutes of planning time, so you will not be able to write a long letter in 15 minutes.

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