Duration- 20 minutes You missed a flight due to a problem at the airport. Write a letter to the airline. In your letter: • Say when and where the problem happened? • Describe how you missed the flight? • Say what you want the airline to do? Write at least 150 words You do not need to write any addresses Begin your letter as follows Dear….

Dear Sir, My name is Simeon Agbanoma and I am one of British Airways' prominent customers. I am writing to discuss an incident that occurred earlier

this

month. I was to board a

flight

from London Heathrow to Dallas, the USA on 5th July 2022 at 16:00 Greenwich time with ticket number BA77706, to my greatest surprise an announcement was made at the

airport

that the

flight

has been moved 19:00PM which I waited for till the stated time. Going forward, another annoucement was made at the aiport that the fight was cancelled due an issue at the

airport

. I was furious, so I left the

airport

and headed back home and I intended to book another airline to fly the

next

day and

then

to my deepest suprise, I got a mail that I missed my

flight

and the ticket is not refundable. I am really unhappy about the service renderred to me by your staffs and the amount stress I went through. I have been a client for over 15 years now and

this

is really disheartening.

However

, I will like to request for a refund on my

flight

ticket as the problem was not caused by me but by your airline and

airport

for suppying wrong information to passengers at that time. I would appreciate your swift response. Yours faithfully, Simeon Agbanoma