Duration- 20 minutes You missed a flight due to a problem at the airport. Write a letter to the airline. In your letter: • Say when and where the problem happened? • Describe how you missed the flight? • Say what you want the airline to do? Write at least 150 words You do not need to write any addresses Begin your letter as follows Dear….

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Dear Sir, My name is Simeon Agbanoma and I am one of British Airways' prominent customers. I am writing to discuss an incident that occurred earlier
this
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month. I was to board a
flight
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from London Heathrow to Dallas, the USA on 5th July 2022 at 16:00 Greenwich time with ticket number BA77706, to my greatest surprise an announcement was made at the
airport
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that the
flight
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has been moved 19:00PM which I waited for till the stated time. Going forward, another annoucement was made at the aiport that the fight was cancelled due an issue at the
airport
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. I was furious, so I left the
airport
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and headed back home and I intended to book another airline to fly the
next
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day and
then
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to my deepest suprise, I got a mail that I missed my
flight
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and the ticket is not refundable. I am really unhappy about the service renderred to me by your staffs and the amount stress I went through. I have been a client for over 15 years now and
this
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is really disheartening.
However
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, I will like to request for a refund on my
flight
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ticket as the problem was not caused by me but by your airline and
airport
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for suppying wrong information to passengers at that time. I would appreciate your swift response. Yours faithfully, Simeon Agbanoma
Submitted by simeonagbanoma on

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