There have been several complaints about the reception area where visitors to your company arrive. Your manager has asked you to suggest how the reception area could be improved. Write letter to your manager. In your letter describe the complaints that have been made. Say why the reception area is important. Suggest how the reception area could be improved.

Dear Mr Taghavi,
This
letter is to express my offer about the reception area that needs to improve as the customer complaints have increased significantly . I investigated the customer survey, and I realized that most of our visitors are from other countries
such
as China and Iran.So,
this
issue that our
company
did not have an employee who is familiar with the foreign languages must be solved as soon as possible.
This
area is extremely crucial for our
company
as the
first
place visitors will be is the reception area.
Therefore
,it is important for the
company
that be a person who knows to speak other languages.
Moreover
,
this
action can cause too convenient for our visitors. I think the best solution for
this
problem is that the
company
must be hiring a professional person who is able to communicate with foreign people,and
this
idea will be significantly efficient for the customers. I hope you will find my suggestion helpful, Yours sincerely, Mohammad Mohammad
Submitted by maralkarimi48 on

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Topic Vocabulary:
  • complaints
  • reception area
  • unwelcoming
  • signage
  • aesthetic appeal
  • directional signage
  • ticketing system
  • professionalism
  • feedback system
  • continuous improvement
  • welcoming atmosphere
  • efficient
  • clear signage
  • comfortable seating
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