There have been several complaints about the reception area where visitors to your company arrive. Your manager has asked you to suggest how the reception area could be improved. Write letter to your manager. In your letter describe the complaints that have been made. Say why the reception area is important. Suggest how the reception area could be improved.

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Dear Mr Taghavi,
This
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letter is to express my offer about the reception area that needs to improve as the customer complaints have increased significantly . I investigated the customer survey, and I realized that most of our visitors are from other countries
such
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as China and Iran.So,
this
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issue that our
company
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did not have an employee who is familiar with the foreign languages must be solved as soon as possible.
This
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area is extremely crucial for our
company
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as the
first
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place visitors will be is the reception area.
Therefore
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,it is important for the
company
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that be a person who knows to speak other languages.
Moreover
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,
this
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action can cause too convenient for our visitors. I think the best solution for
this
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problem is that the
company
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must be hiring a professional person who is able to communicate with foreign people,and
this
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idea will be significantly efficient for the customers. I hope you will find my suggestion helpful, Yours sincerely, Mohammad Mohammad
Submitted by maralkarimi48 on

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Topic Vocabulary:
  • complaints
  • reception area
  • unwelcoming
  • signage
  • aesthetic appeal
  • directional signage
  • ticketing system
  • professionalism
  • feedback system
  • continuous improvement
  • welcoming atmosphere
  • efficient
  • clear signage
  • comfortable seating
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