You recently bought a piece of equipment for your kitchen but it did not work. You phoned the shop but no action was taken. Write a letter to the shop manager. In your letter: Describe the problem with the equipment Explain what happened when you phoned the shop Say what you would like the manager to do Begin your letter as follows:
Dear Sir/Madam,
I'm writing to bring your attention to the bad customer service that I encountered
last
week. I bought a fridge
from your store at Bugis last
week. When it was delivered to my house, I switched it on but it didn't work at all.
Therefore
, I called the shop and explained about the malfunction of the fridge
. The customer service personnel asked me to bring it back to the store and responded that otherwise
, nothing can be done from their end. There was no arrangement of picking up the item from my place. I was so frustrated with the advice.
As there is a warranty of 1 year, I would like to have the damaged fridge
to be collected by the store and a brand new fridge
to be delivered to my house. Please look into the matter and let me know the arrangement.
Thank you in advance.
Best regards,
YiSubmitted by yi.jun.smile26 on
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Use cohesive linking words accurately and appropriately
Linking words are very important in your essay.
To score effectively on your IELTS exam, you should make an effort to implement short concise sentences coupled with linking words.
Almost every sentence in your essay should have a linking word of some sort.
In fact, the only sentences that can omit linking words are your background sentence and thesis.
Linking word examples:
- firstly
- secondly
- thirdly
- in additional
- moreover
- also
- for example
- for instance
- therefore
- however
- although
- even though
- despite