You have ordered a product on a website and received a different product. Write a letter to the company. In your letter 1. Describe the product you ordered 2. Explain why you aren’t satisfied with the product you received 3. Let them know what actions you expect them to take

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Dear Sir, I am writing
this
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letter to complain about the product that I have ordered from your website. I ordered One Plus wireless headphones on October 22nd it took 5 days to deliver them to my address.
Finally
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, when the package arrived I noticed that parcel was already opened. I thought only the box was damaged during transportation but, even the product was damaged internally. When I tried to connect with my iPad it is not getting connected.
Initially
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, I thought it won’t support iOS devices, but it did not even connect with android
also
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. I am extremely disappointed with your product. I called customer care services to report the issue, but they could not able to resolve my issue by suggesting I restart the device. So, I would like you to either replace the device with the new one or initiate
for
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apply
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a full refund. I hope you would take immediate action on my issue and will do the needful. Yours faithfully, Rachel Green
Submitted by yasaswini.gopisetty on

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Topic Vocabulary:
  • order confirmation
  • invoice
  • discrepancy
  • substitute
  • standard procedure
  • customer service
  • replacement
  • refund
  • expedite
  • defective
  • product description
  • inconvenience
  • resolution
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