You ordered two items through the internet and you received two different items. Write a letter to the manager: Explain about what you ordered. Ask why the two other items were different. Ask about how he would solve this problem.

Dear Sir, I am Ahmed Elnahhas and I am writing to you to express my dissatisfaction about receiving two different items than what I ordered from your respectful store.

Last

week I was surfing the internet looking for high-quality modern style back bags,

accordingly

one of my friends suggest to visit your online store as you have a good reputation for selling those bags,

thus

I visited your website and selected what I need

then

I submitted the order.

Although

, I had a long discussion with customer service and I confirmed more than once what I needed exactly to make sure I'm selecting the right products, but still receiving the wrongs items, may I ask you to check why

this

happened and how can we prevent

this

in future with other customers? In the end, I appreciate your support to solve

this

problem and inform me how can I replace those wrong items with the needed ones. Yours faithfully,