You have just returned from a holiday. You are unhappy with the quality of the hotel you stayed in and want to complain to the travel agency that arranged the holiday. Write a letter to the manager of the travel agency. In your letter, •say about the holiday and where you stayed •mention why you are unhappy about the hotel where you stayed •say what you would like the travel agency to do
Dear Sir
I am writing to share my disappointing experience with the hotel which I booked from your travel agency's online portal.
We planned to spend our summer holidays in Canada, and I booked two rooms for my family, with booking reference id 12345, at the Grant Hayat
inn
,Toronto Downtown. We chose Capitalize word
Inn
this
hotel because it was available at a very reasonable price including brunch and it was located near the Go Transit station.
Although
its amenities were above expectations, their
receptionists were not as welcoming as we expected them to be. Correct pronoun usage
its
Also
, we booked this
facility because it included brunch, but they told us that they couldn't serve us breakfast during our stay because of an ongoing kitchen renovation activity.
I request you to refund the money that you charged for breakfast in my resort booking. Additionally
, I would suggest you set a process to verify the services promised during the inn booking to avoid such
inconvenience in future.
Yours faithfully,
SandeepSubmitted by sandeepniet17 on
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task achievement
While the letter effectively addresses all parts of the task, you could expand on your suggestions to the travel agency to make the letter more persuasive.
coherence cohesion
You could add more transitional phrases or sentences to further enhance the flow between points.
suitable writing tone
The use of polite, formal language is appropriate for a complaint letter.
complete response
The letter covers all essential information clearly and succinctly.
single idea per paragraph
Each paragraph serves a distinct purpose, which makes your letter easy to read and understand.
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