You have just returned from a holiday. You are unhappy with the quality of the hotel you stayed in and want to complain to the travel agency that arranged the holiday. Write a letter to the manager of the travel agency. In your letter, •say about the holiday and where you stayed •mention why you are unhappy about the hotel where you stayed •say what you would like the travel agency to do

#holiday #quality #hotel #travel #agency #manager #•say #•mention

Dear Sir I am writing to share my disappointing experience with the hotel which I booked from your travel agency's online portal. We planned to spend our summer holidays in Canada, and I booked two rooms for my family, with booking reference id 12345, at the Grant Hayat

inn

Capitalize word

Inn

show examples

,Toronto Downtown. We chose

this

hotel because it was available at a very reasonable price including brunch and it was located near the Go Transit station.

Although

its amenities were above expectations,

their

Correct pronoun usage

its

show examples

receptionists were not as welcoming as we expected them to be.

Also

, we booked

this

facility because it included brunch, but they told us that they couldn't serve us breakfast during our stay because of an ongoing kitchen renovation activity. I request you to refund the money that you charged for breakfast in my resort booking.

Additionally

, I would suggest you set a process to verify the services promised during the inn booking to avoid

such

inconvenience in future. Yours faithfully, Sandeep

Submitted by sandeepniet17 on Wed May 29 2024

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task achievement

While the letter effectively addresses all parts of the task, you could expand on your suggestions to the travel agency to make the letter more persuasive.

coherence cohesion

You could add more transitional phrases or sentences to further enhance the flow between points.

suitable writing tone

The use of polite, formal language is appropriate for a complaint letter.

complete response

The letter covers all essential information clearly and succinctly.

single idea per paragraph

Each paragraph serves a distinct purpose, which makes your letter easy to read and understand.

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5Linking words
meeting the goal of 7 or more
0Word repetition
meeting the goal of 3 or fewer
2Grammar mistakes
 

7 paragraphs

163 words

0123456789.0505

Overall Band Score

Coherence and Cohesion: 8.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 7.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 7.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 8.0

Complete response

Suitable writing tone

Appropriate word count

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Topic Vocabulary:

Subpar accommodations
Customer satisfaction
Discrepancy in service
Unhygienic conditions
Lackluster amenities
Inattentive staff
Compensation
Unresolved issues
Misleading advertising
Formal grievance
Prompt resolution
Travel experience
Constructive feedback
Remedial action

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