You travelled by a long distance bus recently and your suitcase was damaged. Write a letter to the bus company. In your letter •Inform the bus company of when and to where you travelled •Describe your suitcase and what happened to it • Explain why the company should pay for a new suitcase

Dear Sir or Madam, I hope
this
letter finds you well. I am writing
this
letter to complain about the driver of the bus who was careless with my suitcase and it caused damage to it. First of all, I will describe the trip for you. I was travelling from Cairo to Mansoura on the 25th of January, and I cannot remember the time precisely but the trip was in the evening. I think it is a confusing description until you know that the driver was blonde. The suitcase is black and it is easy to see scratches on it and the lock is damaged so the driver did not make sure that it was in a stable place. I forgot to mention that I am a regular traveller on
this
line but
this
is the first time to get
this
bad experience,
therefore
I request you to pay for a new one or I will escalate
this
complaint. Yours faithfully Mr Serag Mounir
Submitted by seragmounir777 on

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