you recently ordered something online. When the delivery came it was not complete. write a letter to the company to explain what you ordered and what is missing, explain the importance of missing item, ask for replacement item.

Dear Sir/Madam, I am writing

this

letter to you regarding the missing

order

of my online purchase.Recently I see there was a 30% discount on each purchase,so I planned to

order

a watch from your well-eminent Daniel Wellington official website.When the delivery came the item that has been ordered was not in there, it was missing.

Last

week Friday my younger sister visited my house for our family get-together party, during the party her wristwatch was broken which is the very authentic one she ever had and

also

the buckle not working properly.I do observe that the wristwatch was very old and unable to use anymore,

eventually

Add a comma

,eventually

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I got your advertisement on my phone that a promotional price is going on.I decided to present a wristwatch for her birthday which is on April 2nd, to make her surprise and make the day indelible. I was really keen to receive your

order

when it has been delivered to me but the moment open the box the watch was missing.

Then

I contact your online customer care service regarding the missing of my package, they said our system shows that the item has been delivered and instructed me to write a complaint letter officially to you to proceed with

further

action to request to replace my

order

as well. I hope

this

letter will find you and request you to do the necessary action to deliver my package with high priority as soon as possible. Yours Faithfully, Emma