You took an elderly member of your family, who was not able to walk properly, to a museum and he/she faced a few problems. Write a letter to the manager of the museum. In your letter, * say why you visited the museum * describe the problems you faced * suggest what can be done to avoid those problems

Dear Sir or Madam, I visited the British National Museum

last

Sunday with my family and I'm writing to express the disappointment we had. I visited your museum with my grandmother, who has a disability in her legs. Since your gallery is the biggest in London and we expected that it was well organized for any kind of people, we decided to visit there.

However

, unfortunately, we found it very difficult to enjoy your paintings. First of all, you don't offer special assistance for the disabled.

In addition

to

this

, there were no wheelchair facilities.

Therefore

, every time we met steps, we needed to bring her chair with our hands.

Secondly

, there is only one multipurpose toilet and she needs to wait for a long time to use it. With these bad experiences, I would like to suggest you some solutions.

First,

build toilets for special people on every floor in order to avoid the long queue.

Secondly

, please hire some special assistants for the disabled so that all elderly people enjoy your paintings. I would be grateful if you could solve these problems so that no one would face the same difficulties again. Faithfully yours, Ayaka Hioki