In the world of the internet, people write product reviews of products and services. Do you think this is a positive or negative development?

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Opinions are divided on whether the fact that customers post online reviews of goods and services is beneficial or harmful. I believe that both buyers and sellers get benefits from
this
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trend in general. Online rating of goods and services is advantageous to consumers in terms of saving time and value of
money
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. With regard to the former, peer recommendations are credible sources for someone who has to buy any new product or avail of any service. Not only would
this
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save someone's time in decision making but
also
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helps to select one from a wide variety. As far as value for
money
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is concerned, the five-star rating and positive experience of other users ensure the buyers that they are purchasing a good quality product from a genuine retailer, which would be worth their
money
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spent. In fact, some reviewers
also
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share their experiences related to faulty products and how generous the provider was to refund, which helps others to proceed with payment without worrying about loss of
money
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. For these reasons, many consumers benefit from online posted experiences of others' purchases.
In addition
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to the advantages to customers as mentioned above, reviews written on a company website
also
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offer several benefits to a
business
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. The most important of which is free advertising of one's brand.
This
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is
due to
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the fact that each review
that is
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posted online by customers exposes the brand name, the type of product and the service to readers, thereby increasing their awareness of the company and its
business
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.
This
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kind of free promotion provides mass exposure that one might never be able to afford through traditional marketing channels. Constructive criticism and feedback are other advantages to any
business
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firm.
This
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could be a good opportunity to resolve customer problems and improve
business
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practices,
as well as
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to analyze the reasons for customer dissatisfaction to serve them better in the near future.
Therefore
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, reviews on the internet are helpful for any organization too. In conclusion, client ratings and feedback
that is
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submitted on the internet is an
overall
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positive development for both consumers and businesses.
This
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is because of the reasons related to the worth of time and
money
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, and
business
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growth.
Submitted by ayham_a96 on

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