As the internet develops, it will continue to have a positive impact on our lives. To what extend do you agree?

Followed up the pre-sales consulting and after-sales cases from European and American Amazon and the official website, answering different kinds of questions, assisting in various online problems, properly handling
customer
complaints and disputes, and maintaining good relationships with customers. Managed pre-sales and after-sales
customer
service
teams at home and abroad, supervising and evaluating the daily work of
customer
service
representative
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representatives
show examples
and the
service
quality of each link before and after sales, so as to improve
team work
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teamwork
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efficiency and
service
quality. Trained new
customer
service
representatives, and carried out SOP training and complaint process training within the
customer
service
team every month, putting forward feasible improvement suggestions, helping product improvement, and continuously reducing the complaint rate. Familiar with the operation and rules of overseas e-commerce platforms, handled various disputes of Amazon stores (including but not limited to A-to-Z
claim
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claims
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, feedback, return request, etc.), maintaining account security and reducing account risk. Collected
customer
feedback and advice, recorded and submitted relevant reports to operations, product, logistics and other departments to
further
promote the improvement of business processes and product experience, enhancing
customer
satisfaction. Handled all kinds of major complaints and difficult problems, actively communicated with customers, and quickly provided solutions so as to improve satisfaction, and
also
organized them into cases, which can improve the complaint handling strategy within the team and
service
quality.
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