Topic 3. You paid for a holiday overseas, but the holiday was very disappointing. Write a letter to the travel company. In your letter  explain which holiday you went on  describe why the holiday was disappointing  tell the company what you want them to do

Dear Sir/ Madam, I am writing to express my dissatisfaction with my vacation that was organized by your company. The staff members who handled our bookings and itinerary were disorganized and unprofessional. Two weeks ago, on the 17th of October, my spouse and I travelled to Spain, Majorca to be specific, for five days. We chose

this

destination as your travel company had advertised it as part of the special winter discount.We had asked to be placed in a four-star hotel near the beach so we could enjoy the views.

In addition

, special dietary requirements were clearly requested. Unfortunately, our experience was subpar. On our arrival at the destination, we realized that not only is the airport three hours away from our hotel, the taxi fare is very expensive as well. The resort was not near a beach; the beach was half an hour's walk away from it. The worst part of our stay was when my spouse almost went into anaphylactic shock from consuming a dessert that had nuts in it. When questioned, the hotel staff claimed they were not aware of any dietary restrictions. Given our horrendous experience, your company should reimburse us for our troubles. A full refund is to be expected

along with

an apology letter.

This

type of service and endangerment of one’s health is truly appalling and unacceptable. I look forward to your prompt response. Yours faithfully, Mona Elnour