The charts below show the performance of a bus company in terms of punctuality, both actual and target (what actually happened compared to what the company was trying to achieve), and the number of complaints and passengers. Summarise the information by selecting and reporting the main features and make comparisons where relevant.

The charts illustrate the proportion of whether the bus is punctual, including actual and budget, and how many complaints are made by commuters.

Overall

,

it is clear that

the target of punctuality is a considerable decrease during the period,

while

the real situation is a rising trend after 2000.

To begin

with, the critics were the lowest, which was around 70, and the rate of punctuality was the highest at 85% in 1999. One year later, the percentage of buses arriving on time was only 82%, which was less than 4% of the target.

Therefore

, the bus company received 100 complaints, which was higher than the number in 1999.

Although

the punctuality rate increased by 2% in 2002, the negative feedback still rose to 110.

However

,

at the end

of the period, the actual rate was nearly 85% beyond the budget,

whereas

the number of critics reached a peak at 120.