You have just bought a new mobile phone from a website on the Internet. When it was delivered, the phone was faulty. Write a letter to the company. In the letter: introduce yourself; explain the situation; state what action you want to be taken.
Dear Sir or Madam,
My name is Sam and I work in a small company.
Last
week I dropped my phone and on the same day tried to find a service centre near me but everything was closed. Due to
this
situation, I start browsing the internet and finely found your website. After checking prices I ordered without any problem. This
is one of the upsides of your site.
However
, when the delivery company indicate
to me that the parcel arrived and I was choked product, unfortunately, it was with defects. Wrong verb form
indicated
Firstly
, the screen has a lot of scratches around. Secondly
, when I tried turning it on the appliance started heating up so quickly and I switched it off immediately. Yesterday, I was contact
with your office, but no one answered me. Based on your return policy, it would be great if I could send the device to you and receive my money back Change preposition
in contact
on
my Change preposition
in
acc
. Since Correct your spelling
account
this
is very important to me.
Looking forward to your answer.
Yours sincerely,
SamSubmitted by vladislavikonnikov112 on
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coherence cohesion
To improve coherence and cohesion, ensure clear and correct use of linking words to better connect your ideas (e.g., 'Finally,' instead of 'Finely') and organize your thoughts logically.
task achievement
In your task response, while you adequately explain the situation with your new phone, providing more details like order number or dates could strengthen your case and make the letter more complete.
coherence cohesion
Your greeting and closing are appropriate and courteous, which is important for formal letters.
task achievement
Your writing tone remains formal and suitable for a letter to a company, which is important for maintaining professionalism.
Structure your letter
A letter needs to be written using a proper format, including the following:
- A greeting (Dear sir/madam, Dear John, Dear Mr. Smith)
- The main body (consisting of paragraphs for each part of the letter)
- A closing (Yours sincerely, Yours faithfully, Best wishes, Kind regards, Love)
When writing a letter as part of the IELTS General Training Writing Task 1, it is important to include the bullet points presented to you in the question.
All three bullet points need to be presented. And remember that some bullet points contain more than one element. So, make sure to watch for ‘and’ and plurals.