You have bought a new camera but when you got it home you found it had some problems. You returned the camera and spoke to the company representative a week ago but the camera has still not been repaired. Write a letter to the company. In your letter: • introduce yourself • explain the situation • say what action you would like the company to take.
Dear Sir/Madam
I am writing
this
letter in order to complain about the faulty camera
in my recent purchase from your company
, as well as
recommending the action the
your Remove the article
apply
company
should take.
I am Nilufar, one of your loyal customers. I have been living in Uzbekistan since I was born. And I always buy products from your company
. Two weeks ago, I purchased a new camera
for my brother which was supposed to be birthday
gift from your Add an article
a birthday
company
. However
when I got it home I discovered it had some problems. Add a comma
However,
Then
I returned the camera
and spoke to the company
representative a week ago. I am really disappointed with the company
service because the camera
has still not been prepared. As a regular customer
I am particularly disappointed by Add a comma
customer,
this
delay. Moreover
I have not Add a comma
Moreover,
facing
Change the verb form
faced
issue
like that before my Correct article usage
an issue
last
purchace
. Correct your spelling
purchase
Therefore
I suggest that you replace the camera
for
another which works well.
I look forward to receiving the replacement soon.
Yours faithfully
Nilufar SharipovaChange preposition
with
Submitted by omondavlat91 on
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coherence cohesion
Some sentences could be clearer and more concise for better readability. For instance, 'I am writing this letter in order to complain about the faulty camera in my recent purchase from your company, as well as recommending the action the your company should take.' could be simplified and divided into two sentences.
task achievement
Overall, your letter responds well to the prompt and provides appropriate details such as who you are, what the problem is, and what you want the company to do. However, it might help to provide a bit more detail about the problem with the camera to strengthen your case.
task achievement
You have effectively introduced yourself and explained the situation clearly.
task achievement
Your letter is polite and maintains a suitable tone throughout, which is very appropriate for this context.
coherence cohesion
The structure of the letter is logical, with each paragraph focusing on a single idea.
coherence cohesion
Your greeting and closing are well-formulated and fit the formal nature of the letter.