You have bought a new camera but when you got it home you found it had some problems. You returned the camera and spoke to the company representative a week ago but the camera has still not been repaired. Write a letter to the company. In your letter: • introduce yourself • explain the situation • say what action you would like the company to take.

Dear Sir/Madam I am writing

this

Linking Words

letter in order to complain about the faulty

camera

Use synonyms

in my recent purchase from your

company

Use synonyms

as well as

Linking Words

recommending the action

the

Remove the article

apply

show examples

your

company

Use synonyms

should take. I am Nilufar, one of your loyal customers. I have been living in Uzbekistan since I was born. And I always buy products from your

company

Use synonyms

. Two weeks ago, I purchased a new

camera

Use synonyms

for my brother which was supposed to be

birthday

Add an article

a birthday

show examples

gift from your

company

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Linking Words

However

Add a comma

However,

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when I got it home I discovered it had some problems.

Then

Linking Words

I returned the

camera

Use synonyms

and spoke to the

company

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representative a week ago. I am really disappointed with the

company

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service because the

camera

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has still not been prepared. As a regular

customer

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customer,

show examples

I am particularly disappointed by

this

Linking Words

delay.

Linking Words

Moreover

Add a comma

Moreover,

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I have not

facing

Change the verb form

faced

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issue

Correct article usage

an issue

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like that before my

last

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purchace

Correct your spelling

purchase

Therefore

Linking Words

I suggest that you replace the

camera

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for

Change preposition

with

show examples

another which works well. I look forward to receiving the replacement soon. Yours faithfully Nilufar Sharipova

omondavlat91

Aug 5, 2024

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coherence cohesion

Some sentences could be clearer and more concise for better readability. For instance, 'I am writing this letter in order to complain about the faulty camera in my recent purchase from your company, as well as recommending the action the your company should take.' could be simplified and divided into two sentences.

task achievement

Overall, your letter responds well to the prompt and provides appropriate details such as who you are, what the problem is, and what you want the company to do. However, it might help to provide a bit more detail about the problem with the camera to strengthen your case.

task achievement

You have effectively introduced yourself and explained the situation clearly.

task achievement

Your letter is polite and maintains a suitable tone throughout, which is very appropriate for this context.

coherence cohesion

The structure of the letter is logical, with each paragraph focusing on a single idea.

coherence cohesion

Your greeting and closing are well-formulated and fit the formal nature of the letter.

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7
Linking words
meeting the goal of 7 or more
2
Word repetition
meeting the goal of 3 or fewer
9
Grammar mistakes
detected issues

0123456789.0505

Overall Band Score

Coherence and Cohesion: 7.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 4.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 4.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 8.0

Complete response

Suitable writing tone

Appropriate word count

6 paragraphs

170 words

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Topic Vocabulary:

company representative
malfunction
repair
defect
disappointment
timeline
replacement
refund
purchased
return policy
customer service
satisfaction
issue
product quality
communication

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