you have ordered a product on a website and reseived a different product. Write a letter to the company

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I am writing

this

Linking Words

letter to bring your attention to the product which I have ordered from your online store. I delivered the new modern

computer

Use synonyms

, but the amount I received was a laptop. When I got the box that your company sent, I thought it would be

Correct article usage

a PC

show examples

as the box was large enough to put

this

Linking Words

device inside of it. But I opened the pack only after I received the brand. In fact, I went through the details of the order I placed and confirmed that it was a handheld

computer

Use synonyms

. I don`t know why your staff made

this

Linking Words

kind of ridiculous mistake

due to

Linking Words

carelessness. I did call your customer care but did not receive a fulfilling response. Since I unpacked the production, they said it is not fit for a replacement. I have the order details with me. I am looking for a replacement. I paid three thousand dollars to get the

computer

Use synonyms

, but the handheld

computer

Use synonyms

I received

Wrong verb form

was

show examples

worth only a thousand dollars. I would like your company to refund my money or replace

this

Linking Words

laptop with the personal

computer

Use synonyms

I ordered. I hope you take immediate action on

this

Linking Words

matter. Yours sincerely, Firdavs

uluga2002Wed Feb 26 2025

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coherence and cohesion

Consider organizing the letter into clear paragraphs that each focus on a single idea; this will improve coherence and make your message clearer.

task response

Ensure that your response fully addresses all aspects of the task by clearly stating your expectations for either a refund or a replacement in a more direct manner.

task response

Use a slightly more formal tone throughout the letter to match the context of a complaint, particularly in expressions of dissatisfaction.

task achievement

You clearly expressed your issue with the incorrect product received and provided details about the order, which contributes to clarity.

task achievement

The letter maintains a polite tone overall, which is appropriate for a formal complaint.

Use a variety of complex and simple sentences

You should use complex sentences in your writing, but it does not mean that you should try to make all of our sentences complex.

‘Complex’ sentences are not actually very complex; they are just two or more simple sentences put together. Putting them together makes the essay more coherent and cohesive.

Examples:

I really want to study but I’m too tired.

I wore a warm coat because the weather was cold.

If action is not taken soon on climate change, global warming will get worse.

Discover more tips in The Ultimate Guide to Get a Target Band Score of 7+ »— a book that's free for 🚀 Premium users.

2
Linking words
meeting the goal of 7 or more
1
Word repetition
meeting the goal of 3 or fewer
2
Grammar mistakes
detected issues

0123456789.0505

Overall Band Score

Coherence and Cohesion: 5.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 7.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 6.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 6.0

Complete response

Suitable writing tone

Appropriate word count

5 paragraphs

200 words

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you have ordered a product on a website and reseived a different product. Write a letter to the company

Use a variety of complex and simple sentences

In Britain, when someone gets old they often go to live in a home with other old people where there are nurses to look after them. Sometimes the government has to pay for this care. Who do you think should pay for this care, the government or the family?

*Families who send their children to private schools should not be required to pay taxes that support the state education system. To what extent do you agree or disagree with this statement?

In the past, people used to travel abroad to look for many difference from their home country. Nowadays, cities throughout the world are becoming more and more similar. What are the reasond? do the adventages outweight disadventages?

in some countries more and more people are becoming interested in finding out about the history of the house or building their living. what are the reasons for this? how can people research this?

Some people think paying taxes is a big enough contribution to their society, while others think people have more responsibilities as members of society than only paying taxes. Discuss both these views and give your opinion.