You rented a car from Car Rental Company. The air conditioner has stopped working. You phoned the company a week ago but it still has not been repaired. Write a letter to the company. In your letter – introduce yourself – explain the situation – say what action you would like the company to take

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Dear Sir, I am pleased to make your acquaintance. My name is Raj. I am sending

this

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letter as a response to my dissatisfaction with the Rental

Car

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provided to me by your

company

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. A few days ago, the rental

company

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provided me with a

car

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for my local trip related to my business activities. Not long after that, the air conditioner started showing problems, and warning lights popped on my dashboard, indicating an issue inside the air compressor. I formally called customer service to report the problem, and the operator assured me that the mechanic who would handle the issue would come by my house to collect the

car

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and return it the following day after solving the problem. It has been three days since I filed the complaint, and no reply has been provided.

Furthermore

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, feeling concerned and afraid about the

car

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, I didn't have the resolve to drive it and had to ask a friend to lend me his

car

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. For that, I request the rental

company

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to send a professional to look into

this

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issue immediately and resolve it as soon as possible.

Moreover

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, I will

also

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ask the

company

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to provide me with a monetary discount on the

car

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rental charges as an apology. I am eagerly waiting for a fruitful response from your service. Sincere, Raj.

vrajpatel9904643763Tue Mar 18 2025

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coherence and cohesion

While the letter is mostly clear, consider introducing your problem more concisely. Starting with the problem right away might engage the reader better.

task achievement

Make sure to clearly state your request at the end. Strengthening your closing would enhance the impact of your message.

task achievement

The letter is polite and maintains an appropriate tone throughout, which is essential for customer service correspondence.

coherence and cohesion

You provided a detailed description of the issue and the timeline of events, which helps in understanding the situation well.

The Closing

The style of the letter determine how you have to close it.

Check out the suggested closing sentences for each type of letter in the General IELTS Test. The closing sentence should be the last sentence of your letter.

Formal style (To someone you have not met, whose name you don’t know)

Yours faithfully,

Semi-formal (To someone you may or may not have met, whose last name you know)

Yours sincerely,

Informal (To someone you know well, whose first name you know and use)

Best regards,
Warm wishes,

Discover more tips in The Ultimate Guide to Get a Target Band Score of 7+ »— a book that's free for 🚀 Premium users.

4
Linking words
meeting the goal of 7 or more
2
Word repetition
meeting the goal of 3 or fewer
0
Grammar mistakes
detected issues

0123456789.0505

Overall Band Score

Coherence and Cohesion: 6.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 7.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 9.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 6.0

Complete response

Suitable writing tone

Appropriate word count

6 paragraphs

222 words

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The Closing

People shouldbe at least 21 years old before they are allowed to drive a car. To what extent do you agree or disagree with this statement? Give reasons for your answer and include any relevant examples from your own knowledge or experience.

You recently organized a party for your company at a hotel. Write a letter to the hotel manager. In your letter. -describe the party and how it went -explain why you were pleased with the hotel service. -suggest some improvements that the hotel could make

With the rise of the internet more and more people are getting their news from social media platforms. Do the advantages of this trend outweigh the disadvantages?

Some people think that the media (newspapers) have the right to publish details of people’s private life, while others think it should be controlled. Discuss both views.