You recently took a trip with a taxi company. The driver behaved in an unacceptable way and you had a lot of problems. You complained to the company but no-one has replied to your complaint. Write a letter to the taxi company. In your letter say why you are writing and how you feel explain what happened tell them what you would like them to do.

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Dear Sir/Madam, I am writing to express my dissatisfaction with the service I have received from your taxi company both during my ride and in dealing with my subsequent complaint.

Last

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Thursday (3rd of March), I took one of your taxis to go to an important business meeting in the city.

Although

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the driver said he knew the address I wanted to go to, he took me to the wrong address.

This

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made me late for my appointment. When I complained about his mistake, he became angry and shouted at me. I refused to pay the fare and he

then

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started to threaten me. I took down his information and left the taxi

while

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he was shouting, and I immediately wrote a letter of complaint to your company.

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, I am very disappointed to find that I haven't a letter of apology for the driver's behaviour. As a representative of your company, he should behave in a courteous manner; particularly because it was the driver who had made the mistake. I would like to recommend that you train your staff to behave in a polite manner to customers. I

also

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expect an apology for your employee's behaviour towards me. Yours sincerely, Jimmy Perez

udaysuhagiya2Fri Apr 04 2025

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Task Achievement

Consider adding more details about the location and nature of the business meeting to strengthen your complaint and provide clearer context.

Coherence and Cohesion

You might want to include a brief summary or an additional paragraph that reiterates your main points and feelings towards the experience, which could enhance the overall flow of your letter.

Coherence and Cohesion

The letter has a clear greeting and closing, which is appropriate for a formal letter.

Task Achievement

Your tone is polite yet firm, which is suitable for the context of the complaint.

Use a variety of complex and simple sentences

You should use complex sentences in your writing, but it does not mean that you should try to make all of our sentences complex.

‘Complex’ sentences are not actually very complex; they are just two or more simple sentences put together. Putting them together makes the essay more coherent and cohesive.

Examples:

I really want to study but I’m too tired.

I wore a warm coat because the weather was cold.

If action is not taken soon on climate change, global warming will get worse.

Discover more tips in The Ultimate Guide to Get a Target Band Score of 7+ »— a book that's free for 🚀 Premium users.

7
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meeting the goal of 7 or more
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meeting the goal of 3 or fewer
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Grammar mistakes
detected issues

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Overall Band Score

Coherence and Cohesion: 7.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 9.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 6.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 8.0

Complete response

Suitable writing tone

Appropriate word count

6 paragraphs

203 words

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