Write a letter to the taxi company

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Dear Sir or Madam, I am writing to express my deep dissatisfaction with the unacceptable service I received from your taxi company during my recent trip on [date]. To my dismay, my initial complaint submitted on 1 April remains unanswered, which
further
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compounds my frustration. The incident occurred during my journey from [location] to [location]. The driver displayed unprofessional
behavior
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behaviour
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—he was not only rude but
also
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drove recklessly, endangering passenger safety. Despite my polite requests, he refused to assist with my luggage and deliberately ignored my instructions regarding the route, causing unnecessary delays and inconvenience.
Such
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conduct is inexcusable and tarnishes your company’s reputation. I demand a prompt resolution to
this
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matter, including a full refund for the trip and a written assurance that disciplinary action will be taken against the driver. Should you fail to address
this
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issue satisfactorily, I will have no choice but to escalate my complaint to
relevant
Correct article usage
the relevant
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consumer protection authorities. I expect your immediate response within [reasonable timeframe, e.g., 5 business days]. Yours sincerely, Adam

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task achievement
Consider providing specific details, such as the date of the trip and locations, to enhance clarity and context.
coherence and cohesion
Make sure to vary sentence structure for better flow and engagement.
task achievement
The letter clearly states the issue and provides a strong request for resolution, demonstrating good task achievement.
coherence and cohesion
The letter maintains a professional tone throughout, which is appropriate for a complaint.
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