(2024) You have recently ordered an item through the Internet, but you are not happy with the product. Write to the company. In your letter: describe what you purchased explain why you are not happy with the product tell them what you would like them to do about it

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Dear Sir or Madam, I am writing to indicate my dissatisfaction with the
last
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purchase I made through your website.
To begin
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, I bought a
t-shirt
Capitalize word
T-shirt
show examples
from the website, which I saw on YouTube advertisements. The promise had been made to deliver the item within 6 days.
However
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, the shipment arrived on the 10th day from the date of purchase.
Moreover
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, the t-shirt which was delivered to me did not match the picture on the website. The poor quality of the delivery service and the wrong product shipment left me unhappy. I would appreciate it if you could send me the correct
t-shirt
Capitalize word
T-shirt
show examples
which I originally ordered. Yours sincerely, Jojo

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task achievement
Consider adding more details about what specifically you found unsatisfactory about the quality of the t-shirt, such as its fabric or fit. This will help strengthen your argument and provide the company with clearer information.
coherence and cohesion
While your letter is generally well-structured, you might want to include a brief introduction stating your intention to express dissatisfaction before diving into the details. This would set the context more clearly for the reader.
tone
The letter maintains a polite and respectful tone throughout, which is appropriate for a formal complaint.
clarity
You effectively laid out your points clearly, making it easy for the reader to understand your dissatisfaction.

Word Count

IELTS says that you should write a minimum of 150 words in writing task 1. If you go under word count you will lose marks in task response.

A very long letter will not give you a higher band score.

Aim for between 160 to 190 words in writing task 1. This will ensure a concise letter and will be realistic in terms of time management. You have only 20 minutes to write the letter and you need around 5 minutes of planning time, so you will not be able to write a long letter in 15 minutes.

Discover more tips in The Ultimate Guide to Get a Target Band Score of 7+ »— a book that's free for 🚀 Premium users.

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