You have bought a new camera but when you got it home you found it had some problems. You returned the camera and spoke to the company representative a week ago but the camera has still not been repaired. Write a letter to the company. In your letter: introduce yourself explain the situation say what action you would like the company to take

Dear Sir or Madam, My name is John Doe, and I am writing to express my dissatisfaction with the purchase of

Correct article usage

show examples

Canon 360DSLR camera on 7th May 2025. form your store (Best Buy). The camera was in a

goodcondition

Correct your spelling

good condition

when I bought it;

Linking Words

however

Add a comma

however,

show examples

when I used it at my home to test it I found it faulty. The lens of the camera has a

malfuntion

Correct your spelling

malfunction

because the pictures I clicked

appears

Correct subject-verb agreement

appear

show examples

distorded

Correct your spelling

distorted

and unclear.

Additionally

Linking Words

, the colour of the scenery or

potarait

Correct your spelling

portrait

appears to be

altred

Correct your spelling

altered

show examples

with

diffrent

Correct your spelling

different

colours resulting in a

fasle

Correct your spelling

false

capture. To remedy

this

Linking Words

problem I contacted your 24x7 help desk and the representative

assited

Correct your spelling

assisted

to mitigate

Change preposition

in mitigating

show examples

the issue and promised to resolve it in a week. It has been 3 weeks but I have not heard back from them and my efforts to contact them

has

Correct subject-verb agreement

have

show examples

proven unfruitful as they always put me on hold. I request you to take

Remove the article

apply

show examples

prompt action to resolve

this

Linking Words

matter by either escalating the repair or

proving

Verb problem

providing

show examples

me with a replacement. If a replacement is unfeasible I request a full refund of my purchase. I look forward to your prompt action in resolving

this

Linking Words

matter. Yours sincerely, John Doe

apexavaru5Tue May 20 2025

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coherence and cohesion

Consider breaking down your explanation of the camera issues into clearer details, perhaps using bullet points for distinct problems.

task achievement

Make sure to provide a more specific time frame for when you expect a solution or a response to your request.

suitable writing tone

The letter maintains a polite and respectful tone throughout, which is essential in formal communication.

complete response

You clearly stated your request for resolution options, which is crucial in conveying your expectations to the company.

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3
Linking words
meeting the goal of 7 or more
0
Word repetition
meeting the goal of 3 or fewer
15
Grammar mistakes
detected issues

0123456789.0505

Overall Band Score

Coherence and Cohesion: 6.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 4.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 4.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 6.0

Complete response

Suitable writing tone

Appropriate word count

8 paragraphs

202 words

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Topic Vocabulary:

company representative
malfunction
repair
defect
disappointment
timeline
replacement
refund
purchased
return policy
customer service
satisfaction
issue
product quality
communication

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