You recently took a plane to a holiday in a foreign city, and on arrival you found that your luggage was lost. You did not receive your luggage until the last day of your holiday. Write to the airline: -Complaining about this situation - Saying why it caused you problems -Seeking suitable compensation

Dear Sir/Madam I am writing to express my dissatisfaction that my suitcase was missing when I arrived in Manali on 2nd February, 2026 I was assured that your airline, named Air Canada, would be careful and responsible for the luggage and other facilities as well.
However
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,
this
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has not been the case. When I reached my destination and went to collect my luggage, I waited there for at least one hour. To make matters worse, I have already attempted to resolve
this
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by contacting your staff members, but I have yet to receive any assistance. It has caused me significant inconvenience because all my important files and stuff are in that bag; without it, I can not survive here. At Present, I feel that your service is not meeting the professional standard I expected. Under these circumstances, I would like to request either
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immediate action or a half refund of the payment that I already made. I look forward to your prompt response regarding
this
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matter. Your faithfully, Davinder Kaur

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content
State what you want clearly, such as a refund and action, and give a figure if you have one
structure
Divide the letter into clear paragraphs: opening, problem, impact, action you want, closing
tone
Keep a polite and formal tone throughout
mechanics
Correct the closing phrase to 'Yours faithfully' or 'Yours sincerely' and sign your name
content
Add details like flight number, baggage tag, dates, and contact info
style
Use simple words and short sentences to improve clarity
content
Be precise about what compensation you seek, such as a partial refund
content
The letter states the problem and the impact on the writer
content
The writer asks for action and a refund, showing a clear goal
tone
Formal tone is used at the start
Topic Vocabulary:
  • dissatisfaction
  • luggage handling
  • emotional stress
  • essential items
  • financial strain
  • replacement items
  • compensation
  • refund
  • monetary compensation
  • inconvenience
  • suitable solution
  • customer service
  • reimbursement
  • troubling experience
  • resolve
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