You missed a flight due to a problem at the airport. Write a letter to the airline. In your letter: •Describe what happened that caused you to miss the flight •Explain how missing your flight affected you •Make it clear what you would like the airline to do.

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Dear Sir, I am writing to complain about an issue that caused me to miss my recent flight with your airline
last
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week. I arrived at the airport nearly two hours before departure.
However
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, there was a serious delay in check-in counters
due to
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a technical matter with your system.
Although
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I had to wait for an hour, I received my boarding pass and proceeded through security
, the
Punctuation problem
. The
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boarding gate had already closed, and I was not allowed to board the
airplane
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aeroplane
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. Missing the flight caused me considerable inconvenience. I was travelling to engage in an important family meeting, which I unfortunately missed.
In addition
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, I had to buy another ticket at a higher price and pay for extra transportation and
accommadation
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accommodation
. Given these situations, I kindly request a full refund of my original ticket or provide
a
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apply
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compensation for the extra costs. I hope
this
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circumstance could have been managed more effectively to ensure that similar problems do not occur in the future. I look forward to
prompt
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a prompt
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response. Yours faithfully, Tam.

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task response
Say more about how the airport problem made you miss the flight. This will make your main point more clear.
task response
Ask in a more exact way for what you want, for example a refund and payment for your extra costs.
coherence and cohesion
Use linking words more carefully. One long sentence in the middle is hard to follow.
coherence and cohesion
Check small word form and spelling mistakes, because they can make the message less smooth.
task response
You answered all parts of the task.
task response
Your tone is polite and right for a formal letter.
coherence and cohesion
The letter has a clear start, middle, and end.
coherence and cohesion
Each paragraph mostly has one main idea.
Topic Vocabulary:
  • incident
  • delay
  • inconvenience
  • compensation
  • reimburse
  • reschedule
  • itinerary
  • disruption
  • customer service
  • voucher
  • communication failure
  • travel expenses
  • alternative arrangements
  • accountability
  • airport congestion
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