Write a letter to the company. In your letter: describe the product you ordered explain how the product was different from what you expected say what you would like the company to do

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Dear Sir/Madam, I am writing to express my dissatisfaction with a

product

Use synonyms

I recently purchased from your online store, which did not match the description provided on your website. On 10th May 2026, I ordered a black wireless noise-cancelling headset from your company for both academic and personal use.

According to

Linking Words

the advertisement, the headphones were supposed to have premium sound

quality

Use synonyms

, long battery life, and comfortable cushioning.

However

Linking Words

, when the

product

Use synonyms

arrived, I was extremely disappointed to discover that the headset was of poor

quality

Use synonyms

and completely different from the one displayed online.

Firstly

Linking Words

, the colour of the

product

Use synonyms

was blue

instead

Linking Words

of black.

In addition

Linking Words

, the sound

quality

Use synonyms

was unclear, and the battery lasted for only a few hours despite being fully charged. The headset

also

Linking Words

felt uncomfortable to wear for long periods because the ear cushions were extremely hard. As a regular online shopper, I found

this

Linking Words

experience both frustrating and misleading. Since the

product

Use synonyms

does not match the description or

quality

Use synonyms

advertised on your website, I would appreciate it if you could arrange either a full refund or a replacement with the correct

product

Use synonyms

as soon as possible. I would

also

Linking Words

suggest that your company provide more accurate

product

Use synonyms

descriptions in the future to avoid disappointing customers. I look forward to your prompt response and a satisfactory resolution to

this

Linking Words

issue. Yours faithfully, Ayush Shukla

ayush.s2352

May 23, 2026

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task response

For task response: add one small detail about the order, like the model or price.

task response

For task response: say more clearly how the real item was not the same as the ad.

coherence and cohesion

For coherence and cohesion: use one or two more link words like also or because.

coherence and cohesion

For coherence and cohesion: keep each body paragraph on one main point only.

task response

For task response: you answered all parts of the task clearly.

task response

For task response: your tone is polite and right for a company letter.

coherence and cohesion

For coherence and cohesion: the letter has a clear start, middle, and end.

coherence and cohesion

For coherence and cohesion: your ideas are easy to follow.

Use cohesive linking words accurately and appropriately

Linking words are very important in your essay.

To score effectively on your IELTS exam, you should make an effort to implement short concise sentences coupled with linking words.

Almost every sentence in your essay should have a linking word of some sort.

In fact, the only sentences that can omit linking words are your background sentence and thesis.

Linking word examples:

firstly
secondly
thirdly
in additional
moreover
also
for example
for instance
therefore
however
although
even though
despite

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7
Linking words
meeting the goal of 7 or more
2
Word repetition
meeting the goal of 3 or fewer
0
Grammar mistakes
detected issues

0123456789.0505

Overall Band Score

Coherence and Cohesion: 7.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 7.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 9.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 9.0

Complete response

Suitable writing tone

Appropriate word count

8 paragraphs

229 words

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