You ordered an item from an online store and it has arrived damaged.
Write a letter to the retailor to complain. In the letter.
-Explain why are you unhappy.
-request a refund.
-make arrangements to return the damaged item.
Global warming is one of the various climate issues. Discuss the possible causes ad offer measures to control the damage caused.
You have recently used a moving company to move your household items to a new place and they have been damaged in transfer. Write a letter to the company’s manager and say
– When and where did it take place?
– What is your complaint?
– Suggest a reasonable solution.
You recently bought a product online, but when it arrived, it was damaged and not as described. Write a letter to the online store manager to make a complaint. In your letter:
Explain what the problem is
Say why you are unhappy
Suggest what you want them to do
You recently heard about some new jobs at a local department store. You would like to work there. Write a letter to store manager of the department store. In your letter - Explain how you heard about the job - Describe the kind of job you would like to have - Give details of your experience and qualifications Dear Sir or Madam,
Human activities such as deforestation, industrial pollution, and overpopulation continue to damage the natural environment. Discuss the main causes of this environmental disruption and examine its effects on ecosystems and human health.
The hotel were you and your family spent the weekend did not offer the service they had promised.
Write a letter to the manager. In your letter:
• Introduce yourself.
• Explain the problem.
• State what action you would like from the hotel.
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
You ordered an item from an online shop three weeks ago. The shop said you would get the item two days later but you have not received it yet. Last week you sent an email about the situation to the shop, but you did not receive a reply.
Write a letter to the manager. In your letter
explain the situation
complain about the bad service
ask for immediate delivery of your order or your money back
You should write at least 150 words.
You do NOT need to write any addresses. Begin your letter as follows:
Dear Sir or Madam,
Some people believe that violence on television and in computer games has a damaging effect on society. Others, however, deny that these factors have any significant influence on people’s behaviour. What is your opinion on that issue?
You have seen an advertisement in an Australian magazine for someone to live with a family for six months and look after their six year old child.
Write a letter to the parents. In your letter
. explain why you would like the job
. give details of why you will be a suitable person to employ
.say how you would spend your free time while you are in Australia.
Write atleast 150 words.
You do not need to write any addresses..
Begin your letter as follows:
Dear Sir or Madam,
You have just started a course in a college which has no sports facilities of its own. Write a letter
to the manager of the nearest private sports club. In your letter
• introduce yourself
• say why you are interested in this sports club
•ask some questions about the club e.g. facilities, members, costs
Begin as follows: Dear Sir or Madam,
Nowadays many young people deliberately damage public places. What are the causes and solutions?
Writing Task 1
you have bought some clothing onllne and are not s atisfied with
your purchase.
Write a letter to the company that you bought the clothing from. In
your email
-> give details of the purchase - Red dotted dress ,medium size , maxi dress
-> describe the problem - got small size , which is tight to my waist and short to length
-> explain why you need a replacement urgently - I need dress as a gift ,birthday coming soon
Write at least 150 words.
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
You work for an international company. You have seen a training course which will be useful for your job.
Write a letter to your manager. In your letter
* describe the training course you want to do
* explain what the company could do to help you
* say how the course will be useful for your job
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam
The free movement of goods across national borders has long been a controversial issue. Some people argue that it is necessary for economic growth, while others claim that it damages local industries. Discuss both points and give your opinion.
Two weeks ago you bought a radio from a local branch of a well-known chain of shops. It did not work properly. The shop took it back and said they would repair it. You have waited a week and it is still not ready.
Write a letter to the shop. In your letter
say what has happened and how you feel
ask them to explain why there has been a delay
ask them to repair the radio very quickly or to supply you with a new radio
You should write at least 150 words.
You do NOT need to write any addresses. Begin your letter as follows:
Dear Sir or Madam,
You have recently moved to a new neighbourhood and would like to join a sports centre there. You have found a private sports club.
Write a letter to the manager of the sports club. In your letter,
introduce yourself
say why are you interested in this sports club
ask some questions about the club e.g facilities, membership, costs etc.
Write at least 150 words.
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
ou travelled by a long distance bus recently and your suitcase was damaged.
Write a letter to the bus company. In your letter
•Inform the bus company of when and to where you travelled
•Describe your suitcase and what happened to it
•Explain why the company should pay for a new suitcase
You are studying a short course in another country. Your accommodation was arranged by the course provider. There is a major problem with the accommodation.
Write a letter to the course provider. In your letter,
– say what the problem is
– describe the accommodation you thought you were getting
– ask the provider to solve the problem
Write at least 150 words.
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
You recently bought a product from an online store, but when it arrived, it was damaged.
Write a letter to the manager of the online store. In your letter:
describe the product you bought
explain what was wrong with it
say what you would like the manager to do
You have borrowed something from your friend and it got damaged. Write a letter to your friend. In the letter:
Apologize for the damage to the item
Explain what happened
Say how you are going to fix the issue
Last week you were on a flight to London. Unfortunately, when you got off the plane, you left a bag there. You did not remember about the bag until you got to your hotel.
Write a letter to the airline. In your letter
explain what has happened
describe the bag and its contents
say what you would like them to do about this problem
You should
You do NOT need to write any addresses. Begin your letter as follows:
Dear Sir or Madam,
You recently had some items shipped to you from overseas. Upon receiving the shipment you found that some things were damaged in transit. Write a letter to the manager of the shipping company. In your letter
Provide the details of your shipment
Describe the damage
Say what actions you want the company to take
Write a letter to your local council that the road in front of your house is damaged.
In many developing countries, children work in some form to bring in necessary income from an early age. In the first world, many people think this is damaging and wrong but others would argue that their work brings them a sense of contributing, belonging and responsibility. What is your opinion?
The charts below show the changes in ownership of electrical appliances andamount of time spent doing housework in households in one country between 1920 and 2019. Summarise the information by selecting and reporting the main features, and make comparisons where relevant.
Last week, you celebrated your birthday with some friends in a restaurant. It was a great success and you and your friends enjoyed yourselves very much.
Write a letter to the restaurant. In your letter
mention the food and service
explain that you really enjoyed the atmosphere
suggest any improvements to make things better
You should
You do NOT need to write any addresses. Begin your letter as follows:
Dear Sir or Madam,
Pollution and damage to the environment always happen when a country grows and becomes richer, and these problems cannot be stopped. To what degree do you support or oppose this idea?
some epople think pollution and damage of environment are resulted from a country developing. to what extent do you agree or disagree
Write a letter to the company that sold you the item. In the letter:
give details about the order you made
explain what was wrong with the item
tell the company what you want them to do about it
Write at least 150 words.
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
You noticed someone damaging the local park
Write a letter to the city council. In your letter
• Give details of the incident
• Say who you are
• What the city council should do to prevent such damages
You should spend about 20 minutes on this task.
You recently bought a second-hand car from a company that sells used cars, but the car developed some problems. You have phoned, left messages and sent emails, but you have not heard anything from the company that sold you the car.
Write a letter to the manager. In your letter
explain the problems you have had in contacting the company, and explain your dissatisfaction
describe the problems with the car
tell the manager what you want him to do
You should write at least 150 words.
You do NOT need to write any addresses. Begin your letter as follows:
Dear Sir or Madam,
You live in an English speaking country and you want to do some voluntary, unpaid work in a developing country. Write a letter to a company called Cultural Expeditions, which organizes such trips. In your letter:
•Explain why you want to do the voluntary work.
• State what your skills and experience are.
• Indicate where you would like to volunteer and for how long.
Begin your letter as follows: Dear Sir / Madam
You should write at least 150 words. You should spend about 20 minutes on this task.
The environmental problems that today's world is facing are so great that there is little ordinary people can do to improve the situation. So government and large organizations should be responsible for reducing the amount of damage being done to the environment. The what extent so you agree or disagree? Give reasons for your answer and include any relevant examples from your own experience or knowledge.
You have recently purchased a toy from an online shop, but the delivered product is faulty.
Write a letter to the owner of the shop. In your letter
- Describe the toy
- Give details of the problem
- Tell the owner what you want him/her to do
You do not need to write any addresses.
Begin your letter as follows :
Dear sir or madam,
You have borrowed something from your friend and it has got damaged. Write a letter to your friend. -apologize for damaging the product / stuff -explain what happened -say how are you going to fix the issue
Write a letter to the bank manager. In the letter:
• Introduce yourself.
• Explain that you did not buy the items listed.
• Say what you would like the bank to do to fix the problem.
You do not need to write any addresses. Begin your letter as follows:
Dear Sir or Madam
You recently Stayed at your friends Place to look after the house while he/she is away. You accidentally damaged something in his/her house.
write a letter to feed friend
In your letter you should :
• Describe what the accident was
• explain when it happened
• Suggest how the damage can be fixed
ou recently had some items shipped to you from overseas. Upon receiving the shipment you found that some things were damaged in transit. Write a letter to the manager of the shipping company. In your letter
Provide the details of your shipment
Describe the damage
Say what actions you want the company to take
Scientists believe that the world is in danger due to environmental changes. Some people say that personal lifestyle changes should be made to reduce the damage to the environment, while others think that the government should do something to help. Discuss both these views and give your own opinion.
You bought a set of China tea cups from a famous department store, as a Christmas present for your sister. When you reached home, you found that a few cups were broken. You went back to exchange the damaged cups, with the receipt, but the sales executive refused to take them back. • State what problem you had with the purchased item. • Complain about the inability of the sales staff to address the problem. • Describe how you want the store to solve the problem to your satisfaction.
You recently attended a series of English lessons in a language school. However, you were unhappy with the teaching quality.
Write a letter to the director of the school. In your letter:
•explain why you chose to study English at the school
•describe the problems you had with the lessons
•suggest how the classes could be improved
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam
You are planning a holiday and want to find out about the kinds of holiday packages that can be arranged by a local company.
Write a letter to the company to ask for information about the holiday packages they offer. In your letter:
say where and when you would like to go
include details about the kind of holiday you would like to take
say what kind of information you would like to receive
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
A recent newspaper article reports that a 14 year old boy, who seriously damaged his school, got a punishment to clean streets instead of being sent to the prison. Do you think young criminals should be sent to prison or should alternative forms of punishment be used?
You recently went on a business trip to another country and you faced an issue at the airport.
Write a letter to the airport management and include
● what the details of your flight were.
● what the problem at the airport was.
● some suggestions for improvement.
Begin your letter as follows:
Dear Sir or Madam,
A museum near your home is looking for people to do part-time voluntary/unpaid work. You would like to do some voluntary/unpaid work at the museum.**
Write a letter to the museum director to apply for the voluntary/ unpaid work.**
In your letter,
- explain why you want to do voluntary/unpaid work at the museum
- describe some skills and qualities you have that would be useful
- give details of when you would be available for work
Dear Sir or Madam,
General Training Task 1
You should spend about 20 minutes on this task.
Some members of your city council want to prohibit cars on several downtown streets. This will allow pedestrians and bicyclists to use the roads freely.
Write a letter to a city council official in your city. In your letter
Explain how you heard about the plan
Provide some possible effects of this plan
Give your opinion about the plan
Write at least 150 words
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
some people say that economic growth is the only way to end hunger and poverty, while others say that economic growth is damaging the environment so it must be stopped. Discuss both views and give tour opinion.
Scientists agree that many people eat too much junk food and it is damaging their health. Some people think that this problem can be solved by educating people, while others believe that education will not work. Discuss both views and give your own opinion.
You ordered an item from an online store and it has arrived damaged
Write a letter to the retailer to complain. In the letter:
- Explain why you are unhappy
- Request a refund
- Make arrangements to return the damaged item