IELTS Writing Samples by topic

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I am writing with regarding to a matter which I had during my stay in your hotel. As a frequent guest of your hotelery, I am a happy with your services but, unfortunatelly I have a grave problem to report.
I am writing to complain about my last stay in Holiday Inn which is located in the Atlanta area. I have been a loyal customer for four years so far, however, my experience last night was unfavourable.
My name is John Wick and I am one of your frequent customers at the Down Hills hotel. I am writing this letter to complain about the horrible condition which I and my family had to endure while staying at your hotel.
I am writing this letter to inform you that the cooling system in your hotel is not working adequately. Moreover, I am asking you to change my room where I managed to solve the problem for the few ongoing hours.
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