ou should spend about 20 minutes on this task. You recently stayed in a hotel in a large city. The weather was very unusual for the time of year and the heating / cooling system in the hotel was quite inadequate. Write a letter to the manager of the hotel. In your letter: give details of what went wrong explain what you had to do to overcome the problem at the time say what action you would like the manager to take You do NOT need to write your own address. Begin your letter as follows: Dear ..., You should write at least 150 words.

Dear Sir or Madam, I am writing

this

letter to express my dissatisfaction with my stay at your hotel on September 10th.

To begin

with, I visited Toronto to attend an important business conference. Usually, during

this

time, the weather stays moderate, but

however

, it was extremely cold during the night due to heavy rain. I had requested the staff to turn on the heat, but the heat was not sufficient to keep the

room

warm. So I asked them to arrange another

room

, but since, the hotel was fully booked and they could not change my

room

. At

last

, they have to provide an additional layer of a sheet that can help to keep me warm.

Also

, they attached a mini heater to my

room

. I regret to say

this

I was not completely satisfied with the services I received from the hotel staff. I would appreciate it if you could refund the amount because of the problems I faced during my stay I would appreciate your immediate attention to

this

matter. Yours faithfully, Ishant Kesar