You have bought a new camera but when you got it home you found it had some problems. You returned the camera and spoke to the company representative a week ago but the camera has still not been repaired. Write a letter to the company. In your letter: Introduce yourself Explain the situation Say what action you would like the company to take

Dear Sir or Madam, I am writing

this

to express my dissatisfaction

about

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a Nokia Camera that I purchased from your departmental store located at Rideau Mall, Ottawa, on 05

/

06

/

2020. Unfortunately, your product has not performed well. I am disappointed because while purchasing I was assured that it was the latest model.

However

, when I reached home, I discovered that the lens of the camera was broken. To resolve

this

problem I would like you to either repair the device or process

full

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a full

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refund of my purchase. When I

first

learned of

this

problem, I returned the product to the store and contacted

Mr.

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Mr

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John Anderson from the customer service department on 06

/

06

/

2020 at your company and I was assured that the camera would be repaired within three business days. Since

then

a week has passed and I received no

further

communication from the store. Enclosed are the copies of my records which contain my payment receipt and other necessary documents. I look forward to your reply and a resolution to my problem

,

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and will wait until 30

/

06

/

2020 before seeking help from a consumer protection agency. Sincerely' Sara Carter