There have been some problems with the bus service, especially its reliability, in your area over the last two weeks. Write a letter to the manager of the bus company. In your letter • describe what the problems are • explain how these problems are affecting you • suggest what you would like the company to do

Dear Beth, My name is Julie and I am a cashier in shoppers drug mart. I am writing to complain about the bus service on queens street west in Downtown Toronto. Unfortunately, It has been very unreliable transportation since the summer started. The problems I am facing are long delays and crowded buses. Usually, there used to be a bus every 10 minutes but now I have to wait 25 minutes. Even after getting the bus, the passengers have to stand for a long time because there is much crowd

as

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apply

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compared to the normal times. Due to

pandemic

Correct article usage

the pandemic

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COVID-19, we have to maintain social distancing and have to avoid the crowded buses. It is affecting my job because I got late every day and there is no fixed schedule for transportation. Another issue is that due to emergencies, the updates always have been given late and consumed a lot of time. I want to suggest the company

to

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apply

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operate more buses at peak hours

such

Linking Words

as in the mornings and evenings.

Also

Linking Words

make a fixed schedule, so that more people will prefer public transpiration and it will save time. If an emergency occurs , the company should post on the online website as soon as possible. Best regards, Julie