You recently ordered a small item online but when it arrived it was unusable. Write a letter to the company that sold you the item: - give details about the order you made - explain what was wrong with the item -tell the company what you want them to do about it

#item #company #-tell

Dear Sir or Madam, Two weeks ago, I ordered a cover for my iPhone 11 Pro from your online store. I was excited when it arrived but very disappointed to find that the product was poorly produced and unusable. I am hoping you will replace it. In relation to the specifics of the order, I purchased

this

leather phone case through your website called "iPhone Zone" on September 18th using my Credit Card. The order number is UE#158745 and I am attaching a copy of my receipt. The issue with the cover is that it does not hold the phone securely inside and has some scratch mark on it. The picture of the item on your website clearly shows that it is black

colour

Change preposition

in colour

show examples

iPhone 11 Pro cover, but in reality, it is not made for

this

model. So I’m sure

this

is either a manufacturing flaw or was mistakenly shipped to my address. As a solution, and because I really like the cover I ordered, I am hoping that you will agree to send me another one for free.

Otherwise

, I would like a full refund and I will be contacting by Bank complaints if I do not hear back from you in regards to

this

within a week. Thank you for giving the matter your attention and I hope to hear your reply soon. Yours faithfully, James Harrold

Submitted by skymengfang on Sat Jun 19 2021

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2Linking words
meeting the goal of 7 or more
0Word repetition
meeting the goal of 3 or fewer
1Grammar mistakes
 

8 paragraphs

230 words

0123456789.0505

Overall Band Score

Coherence and Cohesion: 9.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 8.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 8.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 8.0

Complete response

Suitable writing tone

Appropriate word count

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Topic Vocabulary:

faulty
dissatisfied
rectify
refund
replacement
defective
customer service
resolve
item description
online transaction
discrepancy
compensation
order number
acknowledgement
customer satisfaction
prompt action

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