You recently ordered a small item online but when it arrived it was unusable. Write a letter to the company that sold you the item: - give details about the order you made - explain what was wrong with the item -tell the company what you want them to do about it

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Dear Sir or Madam, Two weeks ago, I ordered a cover for my iPhone 11 Pro from your online store. I was excited when it arrived but very disappointed to find that the product was poorly produced and unusable. I am hoping you will replace it. In relation to the specifics of the order, I purchased

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leather phone case through your website called "iPhone Zone" on September 18th using my Credit Card. The order number is UE#158745 and I am attaching a copy of my receipt. The issue with the cover is that it does not hold the phone securely inside and has some scratch mark on it. The picture of the item on your website clearly shows that it is black

colour

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in colour

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iPhone 11 Pro cover, but in reality, it is not made for

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model. So I’m sure

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is either a manufacturing flaw or was mistakenly shipped to my address. As a solution, and because I really like the cover I ordered, I am hoping that you will agree to send me another one for free.

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, I would like a full refund and I will be contacting by Bank complaints if I do not hear back from you in regards to

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within a week. Thank you for giving the matter your attention and I hope to hear your reply soon. Yours faithfully, James Harrold

Submitted by skymengfang on Sat Jun 19 2021

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2
Linking words
meeting the goal of 7 or more
0
Word repetition
meeting the goal of 3 or fewer
1
Grammar mistakes
detected issues

0123456789.0505

Overall Band Score

Coherence and Cohesion: 9.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 8.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 8.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 8.0

Complete response

Suitable writing tone

Appropriate word count

8 paragraphs

230 words

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Topic Vocabulary:

faulty
dissatisfied
rectify
refund
replacement
defective
customer service
resolve
item description
online transaction
discrepancy
compensation
order number
acknowledgement
customer satisfaction
prompt action

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You recently ordered a small item online but when it arrived it was unusable. Write a letter to the company that sold you the item: - give details about the order you made - explain what was wrong with the item -tell the company what you want them to do about it

In many countries, people are now living longer than ever before. Some people say an ageing population creates problems for governments. Other people think there are benefits if society has more elderly people. Do the advantages of having an ageing population outweigh the disadvantages?

Nowadays, a growing number of people with health problems are trying alternative medicines and treatments instead of visiting their usual doctor. Do you think this is a positive or a negative development?

In some contries, owing a home rather than renting one is very important for people. Why might this be the case? Do you think this is a positive or negative situation?

An increasing number of professionals, such as doctors and teachers , are leaving their own poor countries to work in developed countries. What problems does this cause? What can be done to deal with this situation?

Few people or some people believe that the government should provide benefits to the unemployed people whereas others believe the opposite.Please state your opining.