There have been several complaints about the reception area where visitors to your company arrive. Your manager has asked you to suggest how the reception area could be improved. In your letter, describe the complaints that have been made say why the reception area is important suggest how the reception area could be improved
Dear Mr Yuzishan,
I'm writing
this
in connection with the complaints received regarding the reception area of our company. After a meaningful conversation had with you yesterday, I would like to propose some suggestions in order to improve the front area of our company.
Most of the complaints are from visitors from abroad. they face difficulties in communicate with our front desk staff. Moreover
, in
peak hours, visitors are put to wait for a long time, even an hour. this
leads our valuable customers to return home without fulfilling their needs.
The reception area of a company is a key point, where the customers or guests get their first
experience with a firm. As we are providing multi-services to the community, every customer should be treated fairly and their quarries have to be handled in a proper way.
I believe that,
conducting few training workshops for our front desk staffs would be benefitted in a way that they handle the visitors more friendly. Remove the comma
apply
Also
hiring some potential employees who speak multi-languages, especially English, will definitely be an asset to our organisation. In addition
to that, I suggest you
employ more staff on-peak hours in order to avoid delays.
By doing such
improvements, we can maintain our reputation in the society and it may lead to better turnover. If you want to discuss further
, please contact me or I am ready to meet you any time.
Yours Sincerely,
SanjikaSubmitted by bsanjika on
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Structure your letter
A letter needs to be written using a proper format, including the following:
- A greeting (Dear sir/madam, Dear John, Dear Mr. Smith)
- The main body (consisting of paragraphs for each part of the letter)
- A closing (Yours sincerely, Yours faithfully, Best wishes, Kind regards, Love)
When writing a letter as part of the IELTS General Training Writing Task 1, it is important to include the bullet points presented to you in the question.
All three bullet points need to be presented. And remember that some bullet points contain more than one element. So, make sure to watch for ‘and’ and plurals.