Online, people write product reviews and opinions about services. Is it a good thing or bad thing?

With the rise of online shopping, writing
product
and service
reviews
has become a common activity.
Customers
are eager to know what previous buyers feel about different products and services.
This
, of course, could have benefits, as well as drawbacks.
This
essay will explain why writing
product
or service
reviews
will be helpful to businesses and
customers
alike. Posting
reviews
about products and services provide insightful information to other consumers.
For instance
, after purchasing a coffee machine, one could write a short review describing possible positive or negative features of the
product
. If the company is not providing an honest image of the
product
in their advertising materials,
customers
can voice out their dissatisfaction, warning others about potential scams or fraud.
In addition
, nowadays, businesses spend a huge amount on marketing, while online
reviews
can provide greater user-generated marketing content free of charge.
This
allows firms that provide excellent services to flourish online.
Nevertheless
,
this
practice can impose some minor disadvantages.
Firstly
, untruthful comments can harm a company's reputation. In the online world, distinguishing between real and dishonest information can be a challenge. To illustrate, competitors in an industry can write negative
reviews
for a particular service or
product
in order to decrease its sales.
Hence
,
customers
may not be willing to easily trust online
reviews
.
Furthermore
, reading an extensive number of
reviews
with varying opinions may cause bewilderment;
therefore
, decision-making may be, in fact, more difficult with
reviews
than without them. In conclusion, writing
reviews
in online shopping is more advantageous than harmful on the grounds that it provides companies and potential consumers with valuable information that was not possible prior to the internet era.
Submitted by vandad1703 on

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