Online, people write product reviews and opinions about services. Is it a good thing or bad thing?

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With the rise of online shopping, writing
product
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and service
reviews
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has become a common activity.
Customers
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are eager to know what previous buyers feel about different products and services.
This
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, of course, could have benefits, as well as drawbacks.
This
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essay will explain why writing
product
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or service
reviews
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will be helpful to businesses and
customers
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alike. Posting
reviews
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about products and services provide insightful information to other consumers.
For instance
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, after purchasing a coffee machine, one could write a short review describing possible positive or negative features of the
product
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. If the company is not providing an honest image of the
product
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in their advertising materials,
customers
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can voice out their dissatisfaction, warning others about potential scams or fraud.
In addition
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, nowadays, businesses spend a huge amount on marketing, while online
reviews
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can provide greater user-generated marketing content free of charge.
This
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allows firms that provide excellent services to flourish online.
Nevertheless
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,
this
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practice can impose some minor disadvantages.
Firstly
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, untruthful comments can harm a company's reputation. In the online world, distinguishing between real and dishonest information can be a challenge. To illustrate, competitors in an industry can write negative
reviews
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for a particular service or
product
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in order to decrease its sales.
Hence
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,
customers
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may not be willing to easily trust online
reviews
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.
Furthermore
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, reading an extensive number of
reviews
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with varying opinions may cause bewilderment;
therefore
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, decision-making may be, in fact, more difficult with
reviews
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than without them. In conclusion, writing
reviews
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in online shopping is more advantageous than harmful on the grounds that it provides companies and potential consumers with valuable information that was not possible prior to the internet era.
Submitted by vandad1703 on

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