You are a student at an English language school in Brighton and are living in private accommodation with other flat mates. You have not had hot water or heating for some time. The landlord’s workmen have tried to fix the problem but without success. Write a letter to the landlord. In your letter: state your reason for writing describe the problems and explain how you feel propose a solution and ask the landlord to take action.

Dear Mr Brown, My name is Naomi Umami. I am one of the tenants at your property on Robson Street. I am writing

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letter with regard to the problem we are having with the hot

water

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and heating system in our flat. It seems the

water

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and heating system has not been working properly since

last

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Thursday. Whenever we take a shower, the hot

water

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unexpectedly turns to cold

water

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which is extremely unpleasant. On top of that, the heating system stops working in the middle of the night, and that leads us to suffer from the cold temperature. We have had talked with one of your staff, and he came to check the machines on Sunday;

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, things have not been fixed yet. It would be appreciated if you could handle

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situation by calling someone who is professional in maintaining the systems. I hope you understand the situation and take it seriously. I look forward to your action as soon as possible. Thank you in advance. Yours sincerely, Naomi Umami