You work at home and have a problem with a piece of equipment that you use for your job. Write a letter to the shop or company which supplied the equipment. In your letter -describe the problem with the equipment -explain how this problem is affecting your work -say what you want the shop or company to do

Dear Sir or Madam, I am writing

this

with regard to inform you that my all in one copier machine which is recently bought it from your shop has been a malfunction.

This

equipment is really important for my work as I am currently working from home status. As you know, nowadays, most people have to work from home so these types of equipment are very useful.

That is

why I bought a copier from your shop, a few days ago.

This

was not working suddenly and showing that 'Loading'. I am not sure what is the meaning is.

However

, my work is heavily stuck now because of

this

. As a salesman, I need to print out the documents, and I need to receive and send a lot of documents by fax.

Therefore

,

this

equipment is crucial to me. I was trying to contact to your customer service centre and your staff told me that will send a technician to my place. So far, no one has contacted me yet.

Thus

, I have sent

this

letter to you for your

further

necessary action to be taken. Please send someone comes to check it and if it is a major issue, arrange with a new one to replace immediately. I would be very grateful if you respond as soon as possible on

this

issue. Kind regards, Yan