You recently took a trip with a taxi company. The driver behaved in an unacceptable way and you had a lot of problems. You complained to the company but no-one has replied to your complaint. Write a letter to the taxi company. In your letter • say why you are writing and how you feel • explain what happened • tell them what you would like them to do.

Dear Sir/ Madam, I am writing to express my dissatisfaction with one incident that took place during a taxi trip with your company. I am unhappy with your service, and I already complained to the Public Relations Department two times. Unfortunately, I have not received any response about

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unpleasant matter. I took the cab to go back home from work around half past five in the afternoon.

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, everything was running smoothly as usual. A few minutes later, I could see the driver drinking a beer and talking to someone on the phone. I asked him to stop drinking alcohol and he was very rude to me. I was afraid of an accident due to the hectic traffic downtown. I would like to register a formal complaint against

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irresponsible behaviour. The plate number of the car was GA45286, and the date of the incident was on 28th February.

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driver should be put under investigation: if he acted

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way with me, who is to say that he has not behaved like

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with other customers? Alternatively, you can relieve him of his job in order to ensure the safety of future passengers. I will be awaiting your response. Yours faithfully, Miguel Vanterpool Hector